(USA) Senior Manager, Program Management - Seller Defect Reduction

Walmart Inc.; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Health benefits

Stock purchase plan

401(k)

Paid time off

Discount Card

Job summary

Walmart Inc. in Bentonville, AR, is seeking a Senior Manager, Program Management – Seller Defect Reduction to lead cross-functional initiatives aimed at reducing friction for Walmart Sellers and improving the customer experience.

You will scale defect-reduction programs, set priorities, mentor teams, and drive data-driven improvements while aligning with company policies and ethical standards. This role requires strong leadership and a track record of delivering complex programs across multiple

Qualifications

• Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.
• 2 years’ experience leading cross-functional teams.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Scale and lead rapid defect reduction program.
• Lead execution of multiple business plans by identifying needs, setting priorities, and removing obstacles to optimize performance.
• Develop and communicate program strategies, ensuring alignment with company goals and stakeholder expectations.
• Supervise and mentor associates, fostering team development through coaching, feedback, and performance evaluations.
• Drive continuous improvement by analyzing program performance, recommending adjustments, and implementing best practices.
• Collaborate cross-functionally to resolve critical issues, support decision-making, and enhance customer experience.

Skills

Cross-functional leadership

Stakeholder management

Data-driven decision making

Program management

Mentoring

Education

Bachelor's degree in Business or related field

4+ years in project management / operations

Tools

Microsoft Office

Job description

(USA) Senior Manager, Program Management - Seller Defect Reduction

Bentonville, AR

(USA) Senior Manager, Program Management - Seller Defect Reduction

1601 Se 10th St
Bentonville, AR 72716-0000

R-2601592

$80,000 - $155,000/yr

Regular/ Permanent

Position Summary...

The Senior Manager, Program Management – Seller Defect Reduction , leads the execution of multiple business initiatives related to reducing friction in the Market seller experience. This role involves building scalable systems and driving cross-functional collaboration to identify, triage, and remove friction and obstacles impacting Walmart’s Sellers. The position also focuses on developing team capabilities through coaching and mentoring while promoting adherence to company policies and ethical standards. By leveraging data-driven insights and fostering effective communication with stakeholders at multiple levels from (Manager to SVP), the Senior Manager advances process improvements and supports organizational objectives to enhance overall business performance and customer experience.

About the team: The team focuses on enhancing the global Seller Experience by leveraging advanced research, analytics, and defect reduction strategies. Collaborating with leadership and cross-functional partners, they develop strategic solutions to address complex business challenges. Managing multiple projects, the team uses data-driven insights to guide decision-making and improve customer experience. Emphasizing continuous improvement, coaching, and accountability, they foster a culture of learning. Their efforts support business growth by delivering clear recommendations aligned with organizational goals, promoting operational excellence across the Seller Experience.

What you’ll do:

• Scale and lead rapid defect reduction program
• Lead execution of multiple business plans by identifying needs, setting priorities, and removing obstacles to optimize performance.
• Develop and communicate program strategies, ensuring alignment with company goals and stakeholder expectations.
• Supervise and mentor associates, fostering team development through coaching, feedback, and performance evaluations.
• Drive continuous improvement by analyzing program performance, recommending adjustments, and implementing best practices.
• Collaborate cross-functionally to resolve critical issues, support decision-making, and enhance customer experience.
• Promote adherence to company policies, ethics, and standards while supporting a positive and productive work environment.

What you’ll bring:

• Proven expertise in defect reduction program management with the ability to drive multiple business plans and projects to successful completion.
• Strong leadership skills to mentor, develop, and build high-performing, collaborative teams.
• Excellent decision-making and problem-solving capabilities to remove obstacles and adjust plans based on performance metrics.
• Effective communication skills to engage stakeholders, educate leadership, and align cross-functional teams.
• Experience in process improvement, gap analysis, and implementing best practices to enhance efficiency and cost-effectiveness.
• Ability to analyze data, evaluate program performance, and recommend actionable changes.
• Commitment to ethical standards, integrity, and fostering a positive work environment.

Benefits you’ll enjoy

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The amount you receive depends on your job classification and length of employment.
• It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices .
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
• Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart .
• Discount Card
• Get 10% off
• Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U
• 100% covered
• Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Medical, dental, vision, and wellness programs for you and your family
• Access mental health resources and assistance programs for life’s challenges
• Training, leadership programs, and clear paths to advance.
• Additional compensation includes annual or quarterly performance bonuses.
• - Stock

Minimum Qualifications...

• 2 years’ experience leading cross-functional teams.
• 3 years’ experience using intermediate functionality of Microsoft Office.
• Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.
• Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.

Preferred Qualifications...

• Managing a budget, profit and loss statement, or relate financial process, Master’s degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area, Project Management Certification

Primary Location...

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00

Bellevue, Washington US-11663 | Hoboken, New Jersey US-10279: The annual salary range for this position is $96,000.00 - $186,000.00

San Bruno, California US-08848: The annual salary range for this position is $104,000.00 - $202,000.00

This job is only open for positions in the USA.