(USA) Senior Manager, Business (Tech Ops) - Profitability and Growth, eCommerce

Walmart; Bentonville (AR); On-site; USD 80,000 - 140,000; Full time

Job summary

An established industry player seeks a dynamic leader for its eCommerce Omni-Fulfillment team. This high-visibility role focuses on optimizing profitability and cost efficiency while enhancing customer satisfaction. You will analyze business performance, identify growth opportunities, and collaborate with diverse stakeholders to drive strategic initiatives. The ideal candidate is a data-driven problem solver with strong business acumen, thriving in a fast-paced environment. Join a forward-thinking company committed to delivering seamless shopping experiences and fostering an inclusive culture.

Qualifications

• 5+ years in project management or related area, or 7 years with supervisory experience.
• Bachelor's or Master's in relevant fields preferred.

Responsibilities

• Develop strategies for profitability and growth in eCommerce.
• Analyze operational metrics to inform strategic decisions.
• Collaborate with teams to implement technology solutions.

Skills

Data Analysis

Project Management

Business Acumen

Cross-Functional Collaboration

Problem Solving

Education

Bachelor's degree in relevant field

Master's degree in relevant field

Tools

Data Science Models

Automation Tools

Job description

Position Summary

Location: Bentonville, Arkansas ONLY

eComm Omni-Fulfillment Team | Walmart eCommerce

At Walmart, we strive to provide a seamless and efficient shopping experience for our customers, whether they choose to shop online or in-store. The eComm Omni-Fulfillment team is part of eComm business team and ensures our fulfillment experience & operations drive efficiency, profitability, sustainable growth and great customer experiences.

In this high-visibility leadership role, you will be responsible for optimizing profitability, cost efficiency, and strategic growth initiatives across Walmart’s omnichannel fulfillment ecosystem. You will analyze business performance, identify growth and cost opportunities, and enhance fulfillment experiences to drive business growth, customer satisfaction, and margin expansion by working on end-to-end propositions.

You will collaborate with a diverse set of stakeholders, including Product, Supply Chain, Finance, Engineering, Store & Fulfillment Operations, Merchandising, and Data Science teams.

The ideal candidate is a data-driven problem solver with a strong business acumen who thrives in a fast-paced, highly cross-functional environment and is comfortable working through ambiguity to define strategies and execute with impact.

What You’ll Do

• Develop and execute a long-term strategy for profitability and growth in Walmart’s eCommerce, focusing on improving cost efficiency, fulfillment speed, and customer satisfaction.
• Analyze key business and operational metrics (e.g., order fulfillment costs, last-mile logistics, customer satisfaction, and inventory efficiency) to drive insights that inform strategic decisions.
• Partner with Supply Chain, Finance, and Product teams to optimize fulfillment costs while maintaining best-in-class customer experience.
• Collaborate with cross-functional teams to implement automation, data science models, and technology solutions that improve operational efficiency.
• Identify opportunities for new revenue streams and cost-reduction initiatives through competitive benchmarking, industry research, and internal data analysis.
• Drive execution of multiple initiatives by developing roadmaps, prioritization frameworks, and business cases for growth-oriented projects.
• Build strong relationships with leadership and stakeholders across Tech, Operations, and Finance to influence key strategic decisions.
• Monitor and refine key KPIs and business metrics, ensuring alignment with Walmart’s broader business objectives.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area. 2 years’ supervisory experience.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
• We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

702 Sw 8Th St, Bentonville, AR 72716, United States of America