(USA) Senior Analyst, Learning And Development

Walmart; Bentonville (AR); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Health benefits (medical, vision, and/

401(k) plan

Stock purchase

Life insurance

Paid time off

Education benefits (Live Better U)

Job summary

The Senior Analyst, Learning & Development at Walmart in Bentonville, AR, partners with Customer Operations Managers and cross-functional teams to develop and maintain customer-facing Help Center content and internal knowledge resources.

You translate complex product and operational information into clear guidance, leveraging AI tools, and drive continuous improvement to enhance self-service and agent effectiveness.

Qualifications

• Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality, knowledge management, contact center, or related area.
• Strong project management skills to coordinate multiple initiatives, manage timelines, track deliverables, and drive projects through completion.
• Ability to translate complex technical, product, and operational information into clear, actionable content for different audiences.
• Experience collaborating with cross-functional stakeholders to gather requirements, manage expectations, and coordinate content reviews and approvals.

Responsibilities

• Develop and maintain customer-facing Help Center content and internal knowledge resources, translating complex product, technical, and operational information into clear, actionable guidance.
• Partner with Customer Operations Managers and cross-functional stakeholders to prioritize content needs supporting product launches and operational readiness.
• Manage content requests from intake through completion, coordinating deliverables, timelines, reviews, and dependencies with partner teams.
• Apply knowledge management standards and quality controls to ensure content remains accurate, consistent, and accessible.
• Leverage generative AI and automation to streamline content development, identify gaps, and enhance customer self-service and agent support.
• Analyze customer feedback, agent insights, and content performance to drive continuous improvement.

Education

Bachelor’s degree or 2 years’ experience in training, quality, knowledge management, contact center, or related area

Job description

Role summary

The Senior Analyst, Learning & Development, supports the development and maintenance of customer facing Help Center content and internal knowledge resources for Walmart Business. This role partners with Customer Operations Managers and cross-functional stakeholders to identify content needs, manage project deliverables, and coordinate updates that support product launches, operational readiness, and evolving business priorities. By translating complex information into actionable guidance, leveraging AI-powered tools, and driving continuous improvement, the Senior Analyst helps enhance customer self-
service, Care agent effectiveness, and scalable knowledge experiences.

About the team

The Walmart Business Customer Operations team connects customer needs with business processes, product capabilities, and operational solutions.

Collaborating across Product, Engineering, Operations, Learning & Development, and Customer Care, the team enhances support experiences, ensures operational readiness, and drives scalable solutions.

Focused on saving organizations time and resources, the team develops and delivers effective training programs, facilitates cross-functional collaboration, and continuously improves processes.

This group plays a key role in supporting Walmart Business growth by aligning training initiatives with business goals and fostering strong stakeholder partnerships to achieve measurable results.

What you’ll do

• Develop and maintain customerfacing Help Center content and internal knowledge resources, translating complex product, technical, and operational information into clear, actionable guidance.
• Partner with Customer Operations Managers and cross-functional stakeholders to prioritize content needs supporting product launches and operational readiness.
• Manage content requests from intake through completion, coordinating deliverables, timelines, reviews, and dependencies with partner teams.
• Apply knowledge management standards and quality controls to ensure content remains accurate, consistent, and accessible.
• Leverage generative AI and automation to streamline content development, identify gaps, and enhance customer self-service and agent support.
• Analyze customer feedback, agent insights, and content performance to drive continuous improvement.

What you’ll bring

• Proven experience developing knowledge resources, training materials, process documentation, or customer support content aligned with business needs
• Strong project management skills to coordinate multiple initiatives, manage timelines, track deliverables, and drive projects through completion.
• Ability to translate complex technical, product, and operational information into clear, actionable content for different audiences.
• Experience collaborating with cross-functional stakeholders to gather requirements, manage expectations, and coordinate content reviews and approvals.
• Understanding of knowledge management, content governance, and quality assurance practices to ensure accurate, accessible information.
• Experience leveraging generative AI and automation tools to improve content development efficiency and knowledge experiences.
• Strong analytical, communication, and problem-solving skills to drive continuous improvement.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality , knowledge management, contact center, or related area .

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

• Design
• Project Management
• Supervising Associates
• Training and Development

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.