(USA) Senior Analyst, Learning And Development

Walmart Inc.; Bentonville (AR); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Job summary

Walmart Inc. in Bentonville, AR is seeking a Senior Analyst, Learning & Development to support the development and maintenance of Help Center content and internal knowledge resources for Walmart Business.

You will collaborate with cross-functional teams to translate complex information into clear guidance and drive operational readiness. The role emphasizes leveraging AI tools to improve content and training materials, with a focus on scalable knowledge experiences and customer self-service.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years in training, quality, knowledge management, contact center, or related area preferred.

Responsibilities

• Develop and maintain customer-facing Help Center content and internal knowledge resources.
• Partner with Customer Operations Managers and cross-functional stakeholders to prioritize content needs.
• Manage content requests from intake through completion, coordinating deliverables, timelines, reviews, and dependencies.
• Apply knowledge‑management standards and quality controls to ensure content remains accurate, consistent, and accessible.
• Leverage generative AI and automation to streamline content development, identify gaps, and enhance customer self‑service and agent support.
• Analyze customer feedback, agent insights, and content performance to drive continuous improvement.

Skills

Knowledge management

Content development

Training materials

Project management

Content governance

AI tooling

Data analysis

Education

Bachelor’s degree in Business, Human Resources, Communications, Education, or related field

2 years’ experience in training, quality, knowledge management, contact center, or related area

Job description

(USA) Senior Analyst, Learning And Development

Bentonville, AR

1601 Se 10th St
Bentonville, AR 72716-0000

R-2678003

$70,000 - $130,000/yr

Regular/ Permanent

Position Summary

Role summary: TheSeniorAnalyst,Learning&Development,supportsthedevelopmentandmaintenanceofcustomer facingHelpCentercontentandinternalknowledgeresourcesforWalmartBusiness.
ThisrolepartnerswithCustomerOperationsManagersandcross-functionalstakeholderstoidentifycontentneeds,manageprojectdeliverables,andcoordinateupdatesthatsupportproductlaunches,operationalreadiness,andevolvingbusinesspriorities.Bytranslatingcomplexinformationintoactionableguidance,leveragingAI-poweredtools,anddrivingcontinuousimprovement,theSeniorAnalysthelpsenhancecustomerself-
service,Careagenteffectiveness,andscalableknowledgeexperiences.

About the team

The Walmart Business Customer Operations team connects customer needs with business processes, product capabilities, and operational solutions.
Collaborating across Product, Engineering, Operations, Learning & Development, and Customer Care, the team enhances support experiences, ensures operational readiness, and drives scalable solutions.
Focused on saving organizations time and resources, the team develops and delivers effective training programs, facilitates cross-functional collaboration, and continuously improves processes.
This group plays a key role in supporting Walmart Business growth by aligning training initiatives with business goals and fostering strong stakeholder partnerships to achieve measurable results.

What you’ll do

Develop and maintain customer-facing Help Center content and internal knowledge resources, translating complex product, technical, and operational information into clear, actionable guidance.

Partner with Customer Operations Managers and cross-functional stakeholders to prioritize content needs supporting product launches and operational readiness.

Manage content requests from intake through completion, coordinating deliverables, timelines, reviews, and dependencies with partner teams.

Apply knowledge‑management standards and quality controls to ensure content remains accurate, consistent, and accessible.

Leverage generative AI and automation to streamline content development, identify gaps, and enhance customer self‑service and agent support.

Analyze customer feedback, agent insights, and content performance to drive continuous improvement.

What you’ll bring

Provenexperiencedevelopingknowledgeresources,trainingmaterials,processdocumentation,orcustomersupportcontentalignedwithbusinessneeds

Strongprojectmanagementskillstocoordinatemultipleinitiatives,managetimelines,trackdeliverables,anddriveprojectsthroughcompletion

Abilitytotranslatecomplextechnical,product,andoperationalinformationintoclear,actionablecontentfordifferentaudiences

Experiencecollaboratingwithcross-functionalstakeholderstogatherrequirements,manageexpectations,andcoordinatecontentreviewsandapprovals

Understandingofknowledgemanagement,contentgovernance,andqualityassurancepracticestoensureaccurate,accessibleinformation

ExperienceleveraginggenerativeAIandautomationtoolstoimprovecontentdevelopmentefficiencyandknowledgeexperiences

Stronganalytical,communication,andproblem‑solvingskillstodrivecontinuousimprovement

Benefits you’ll enjoy

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include :
- Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Human Resources, Communications, Education, or related field OR 2 years’ experience in training, quality, knowledge management, contact center, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Design, Project Management, Supervising Associates, Training and Development

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular‑priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Medical, dental, vision, and wellness programs for you and your family

Access mental health resources and assistance programs for life’s challenges

Training, leadership programs, and clear paths to advance.

Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on‑site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work‑life balance isn’t just a goal—it’s a reality.

Beyond the campus, Bentonville offers a dynamic lifestyle with world‑class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small‑town charm and big‑city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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