(USA) Principal, Technology Operations - Customer Growth Strategy

Walmart; Bellevue (WA); On-site; USD 108,000 - 216,000; Full time

Benefits offered by this job

Stock options

Bonuses

Health benefits

Paid time off

Education benefits

Job summary

Walmart is seeking a Principal, Technology Operations - Customer Growth Strategy to define and drive strategies for growing Walmart’s cross-border commerce programs. You will collaborate with ECM/GTM, Product, Analytics, Marketing, and international teams to create repeatable growth playbooks and expand into new markets.

The role requires strong strategic thinking, customer obsession, analytical rigor, and the ability to lead complex initiatives across functions and markets.

Qualifications

• Option 1: Bachelor’s degree in computer science, MIS, engineering management, business, information systems, PM/PMO with 5 years’ experience.
• Option 2: 7 years’ experience in project management, program management or related area.

Responsibilities

• Own the customer growth strategy across awareness, discovery, traffic, conversion, engagement, and retention.
• Partner with ECM/GTM, Product, Analytics, Marketing, and market teams to translate growth opportunities into plans.
• Use customer insights, funnel metrics, and market data to identify friction and prioritize investments.
• Develop strategies to strengthen awareness, adoption, and growth in existing markets.
• Build scalable customer growth to support new-country expansion.
• Identify opportunities across Walmart-owned and external touchpoints to improve visibility.

Skills

Stakeholder management

Leadership

Strategic thinking

Analytical rigor

Education

Bachelor’s degree in computer science, MIS, engineering management, business, or related area

Master’s degree in computer science, MIS, engineering management, or related area

Job description

Location and Salary

• Bellevue, WA: $108,000 - $216,000/yr
• Bentonville, AR: $90,000 - $180,000/yr

Contract

Regular / Permanent Salaried

Position Summary

Role summary: As the Principal, Technology Operations - Customer Growth Strategy, you will define and drive strategies to grow Walmart's cross-border commerce programs by working backwards from customer needs. You will identify and address opportunities across program awareness, visibility, discovery, traffic, conversion, and engagement to accelerate customer adoption and growth. Partnering with ECM/GTM, Product, Analytics, Marketing, and international teams, you will develop strategies and plans to strengthen Walmart Exports in existing markets while building repeatable customer growth playbooks for future expansion. This role requires strong strategic thinking, customer obsession, analytical rigor, and the ability to drive complex initiatives across teams and markets.

About the Team

The Walmart US eCommerce Cross-Border team leads the advancement and expansion of technology and operational capabilities supporting international commerce. This team specializes in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic objectives. Collaborating across functions, members track progress, address risks, and improve operational efficiency. Emphasizing clear communication, problem-solving, and data-driven decisions, the team drives scalable technology operations that enhance customer experiences and business outcomes, contributing to Walmart's commitment to delivering value and operational excellence.

Responsibilities

• Own the customer growth strategy across awareness, discovery, traffic, conversion, engagement, and retention.
• Partner with ECM/GTM, Product, Analytics, Marketing, and market teams to translate growth opportunities into executable plans.
• Use customer behavior, funnel performance, market insights, and experimentation to identify friction and prioritize investments.
• Develop strategies to strengthen awareness, adoption, and growth in existing markets.
• Build scalable customer growth to support new-country expansion.
• Identify opportunities across Walmart-owned and external customer touchpoints to improve program visibility and discovery.
• Establish goals and measurement frameworks to evaluate impact and continuously optimize growth initiatives.

Requirements

• Strong experience leading customer growth, eCommerce, marketplace, or international expansion initiatives.
• Proven ability to develop customer strategies and translate them into measurable, cross-functional execution plans.
• Deep understanding of customer behavior and digital funnels across awareness, acquisition, discovery, conversion, engagement, and retention.
• Experience using customer insights, experimentation, funnel metrics, and market data to identify opportunities and measure impact.
• Ability to balance near-term growth opportunities with longer-term strategies for international expansion.
• Strong strategic thinking and structured problem-solving skills in ambiguous environments.
• Excellent stakeholder management and leadership skills, with experience influencing decisions across Product, Analytics, Marketing, and business teams.

Benefits and Compensation

• Competitive pay: $108,000 - $216,000 per year (Bellevue, WA) / $90,000 - $180,000 per year (Bentonville, AR).
• Annual or quarterly performance bonuses.
• Additional compensation may also include stock.
• Health benefits: medical, vision and dental coverage.
• Financial benefits: 401(k), stock purchase and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U: 100% covered education benefit covering tuition, books, and fees. Eligibility requirements apply.
• Discount Card: Get 10% off at most regular-priced items.
• Walmart Academy: job-specific training and leadership courses.
• Financial perks: 401(k) matching and stock purchase plans.
• Paid time off: as above.
• Comprehensive health: medical, dental, vision, and wellness programs.
• Wellbeing programs: access mental health resources.
• Career growth: training, leadership programs, and clear paths.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Drug-free Workplace Policy

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting-edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities. Join us at Walmart and grow your career alongside a community that feels like home. This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

Qualifications (Minimum)

• Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
• Option 2: 7 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and commitment to Walmart’s accessibility standards and guidelines for supporting an inclusive culture.