(USA) Principal, Technology Operations - Customer Growth Strategy

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Performance-based bonus

Stock purchase plan

PTO and leave benefits

Education benefit

Job summary

Walmart seeks a Principal, Technology Operations – Customer Growth Strategy to define and drive strategies for growing cross-border programs by prioritizing customer needs across awareness, discovery, traffic, and engagement. You will collaborate with ECM/GTM, Product, Analytics, Marketing, and international teams to translate opportunities into actionable plans.

Strengths in strategic thinking, data-driven decision making, and stakeholder influence across multiple markets are essential for

Qualifications

• Experience leading customer growth, ecommerce, marketplace, or international expansion initiatives.
• Ability to translate growth strategies into cross-functional execution plans.
• Strong understanding of customer behavior, funnels, and data-driven decision making.

Responsibilities

• Own the customer growth strategy across awareness, discovery, traffic, conversion, engagement, and retention.
• Partner with ECM/GTM, Product, Analytics, Marketing, and market teams to translate growth opportunities into executable plans.
• Use customer insights, funnel metrics, and market data to identify friction and prioritize investments.
• Develop strategies to strengthen awareness, adoption, and growth in existing markets.
• Build scalable customer growth to support new-country expansion.
• Identify opportunities across Walmart-owned and external touchpoints to improve visibility and discovery.
• Establish goals and measurement frameworks to evaluate impact and optimize growth initiatives.

Skills

Customer growth leadership

Ecommerce strategy

International expansion

Stakeholder management

Analytics

Education

Bachelor's degree in Computer Science/Engineering/Business/IS

Master’s degree preferred

Job description

Position Summary... What you’ll do… Role summary: As the Principal, Technology Operations – Customer Growth Strategy, you will define and drive strategies to grow Walmart’s cross-border commerce programs by working backwards from customer needs. You will identify and address opportunities across program awareness, visibility, discovery, traffic, conversion, and engagement to accelerate customer adoption and growth. Partnering with ECM/GTM, Product, Analytics, Marketing, and international teams, you will develop strategies and plans to strengthen Walmart Exports in existing markets while building repeatable customer growth playbooks for future expansion. This role requires strong strategic thinking, customer obsession, analytical rigor, and the ability to drive complex initiatives across teams and markets.

About the team:

The Walmart US eCommerce Cross-Border team leads the advancement and expansion of technology and operational capabilities supporting international commerce. This team specializes in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic objectives. Collaborating across functions, members track progress, address risks, and improve operational efficiency. Emphasizing clear communication, problem-solving, and data-driven decisions, the team drives scalable technology operations that enhance customer experiences and business outcomes, contributing to Walmart’s commitment to delivering value and operational excellence.

What you’ll do:

• Own the customer growth strategy across awareness, discovery, traffic, conversion, engagement, and retention.
• Partner with ECM/GTM, Product, Analytics, Marketing, and market teams to translate growth opportunities into executable plans.
• Use customer behavior, funnel performance, market insights, and experimentation to identify friction and prioritize investments.
• Develop strategies to strengthen awareness, adoption, and growth in existing markets.
• Build scalable customer growth to support new-country expansion.
• Identify opportunities across Walmart-owned and external customer touchpoints to improve program visibility and discovery.
• Establish goals and measurement frameworks to evaluate impact and continuously optimize growth initiatives.

What you’ll bring:

• Strong experience leading customer growth, eCommerce, marketplace, or international expansion initiatives.
• Proven ability to develop customer strategies and translate them into measurable, cross-functional execution plans.
• Deep understanding of customer behavior and digital funnels across awareness, acquisition, discovery, conversion, engagement, and retention.
• Experience using customer insights, experimentation, funnel metrics, and market data to identify opportunities and measure impact.
• Ability to balance near-term growth opportunities with longer-term strategies for international expansion.
• Strong strategic thinking and structured problem-solving skills in ambiguous environments.
• Excellent stakeholder management and leadership skills, with experience influencing decisions across Product, Analytics, Marketing, and business teams.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00

Bellevue, Washington US-11663: The annual salary range for this position is $108,000.00 - $216,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.