(USA) Personal Shopper Lead - Sam's

Walmart; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

Sam's Club is looking for an Associate Supervisor to assist in managing associates and ensuring operational efficiency. The role involves supervising staff, maintaining safety standards, and enhancing ecommerce operations, along with providing exceptional customer service. Competitive pay, performance bonuses, and comprehensive benefits are offered alongside opportunities for paid education.

Benefits

Health: medical, vision, dental

Financial: 401(k), stock purchase, life insurance

PTO and leave benefits, including parental and family care leave

Disability, discounts, military leave, adoption/reimbursement programs

Qualifications

• Must be 18 years or older.
• Must complete all required training and assessments.
• Experience in a supervisory role is preferred.

Responsibilities

• Assist management with supervising associates in assigned areas.
• Ensure compliance with policies and support open communication.
• Maintain facility safety and oversee order picking for club pickup.

Skills

Supervision

Communication

Customer Service

Problem Solving

Job description

Position Summary...

What you'll do...

• Assist management with supervising associates in assigned areas by assigning duties, communicating goals and feedback, training on processes, and providing guidance on member service techniques to ensure issues are resolved per company guidelines.
• Ensure compliance with policies, support open communication, participate in recruiting, scheduling, coaching, and evaluating staff.
• Maintain facility safety through safety sweeps, proper handling of hazardous materials, and reporting unsafe conditions.
• Support the Sams Club ecommerce plan by overseeing operations such as Club Pick Up and Ship From Club, auditing customer feedback, resolving complaints, and identifying trends to improve service.
• Supervise associates supporting ecommerce programs, providing training, resources, and ensuring coverage at pickup locations.
• Execute and support the Club Pickup plan, updating operations with KPIs, auditing orders, maintaining equipment, and evaluating performance to meet strategy goals.
• Lead process improvement projects to enhance efficiency, evaluate program execution, and communicate staffing needs.
• Provide member service by assisting with technology, purchasing decisions, and resolving issues, while promoting products and services.
• Maintain sales floor and merchandise presentation according to policies, including handling claims, organizing displays, and securing high-shrink items.
• Oversee order picking and staging for club pickup, ensuring accuracy and adherence to policies.
• Develop and implement processes to meet business needs, analyze information, monitor progress, and identify improvement opportunities.
• Ensure compliance with policies and standards, explain and demonstrate ethical practices, and support management in addressing issues.
• Lead and participate in teams, utilizing resources effectively, and adapting to change or challenges.
• Promote a culture of respect, inclusivity, and integrity, fostering a positive work environment and accountability.
• Deliver results with a focus on customer and member satisfaction, making informed decisions, and balancing priorities.
• Drive continuous improvement, embrace new technologies, and support others through change.

At Sam's Club, we offer competitive pay, performance bonuses, and benefits including:

• Health: medical, vision, dental
• Financial: 401(k), stock purchase, life insurance
• PTO and leave benefits, including parental and family care leave
• Other benefits: disability, discounts, military leave, adoption/reimbursement programs

Live Better U offers paid education opportunities from high school to bachelor's degrees, including English Language Learning and certificates.

The hourly wage range is $20.00 to $28.00, with actual pay meeting or exceeding local minimum wages. Additional premiums may apply based on specific conditions.

Minimum Qualifications...

Must be 18 years or older. Must successfully complete all required training and assessments within the designated timeframe.

Preferred Qualifications...

Optional qualifications that are advantageous but not mandatory.

Primary Location: 300 Eubank Blvd Ne, Albuquerque, NM 87123-2755, United States of America