(USA) Member Team Lead

Sam's Club; North Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Sam's Club in North Las Vegas is hiring for a leadership position that involves supervising associates and ensuring excellent member service. The role includes training staff, processing memberships, and maintaining compliance with financial guidelines.

The ideal candidate will have experience in customer service and team management, with a focus on creating a positive work culture. Strong financial competencies and the ability to resolve member issues are essential. Join us in making a positive impact in our community!

Qualifications

• Experience in supervising and managing associates.
• Strong ability to engage with customers and resolve issues effectively.
• Knowledge of financial procedures and compliance requirements.

Responsibilities

• Supervise associates, assign duties, and train staff on procedures.
• Process memberships and provide information on benefits.
• Ensure compliance with company policies and handle accounting tasks.

Skills

Leadership

Customer Service

Training and Development

Financial Analysis

Compliance and Ethics

Job description

Position Summary and Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and ensuring compliance with company policies and procedures. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation. Strives to meet membership goals and promotes the value of Sam’s Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support to members regarding self‑service technology, assisting members with transactions utilizing registers or self‑checkout area, and ensuring club pick‑up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting‑related investigations, preparing daily deposits, overseeing Cash Fund Transfers and investigating overages and shortages in cash register drawers and accounting office while maintaining confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges. Respects the individual, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, strengthens the team by mentoring others, recognizes others’ contributions and accomplishments, and acts with integrity by maintaining the highest standards of ethics and compliance, modeling Walmart values to support and foster our culture, working together to make a positive impact for associates, customers, members and the world around us.