(USA) Member Team Lead

Sam's Club; Cuyahoga Falls (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

Sam's Club in Ohio is seeking a General Supervisor to assist management in supervising associates, training staff, and delivering outstanding member service. The role emphasizes promoting memberships, processing sign-ups and upgrades, and supporting store operations with accuracy and integrity.

The position involves guiding customers, resolving issues, and maintaining a welcoming environment while ensuring policy compliance and teamwork across the club.

Responsibilities

• Assist management with supervision of associates and directing duties to staff.
• Provide training and guidance on processes, procedures and member service approaches.
• Promote membership types, programs and benefits; process memberships, upgrades and credit accounts.
• Assist members with purchasing decisions, locating merchandise, and using self-service technology.
• Oversee area operations: handle claims/returns, organize merchandise, maintain cleanliness and safety.
• Complete accounting records; cash handling, deposits, and cash fund transfers; maintain confidentiality.
• Develop and implement processes to meet business needs with managers and partners; monitor progress and improve operations.
• Demonstrate compliance with policies and ethics; support Open Door Policy and address issues.
• Lead and participate in teams; coordinate work, give feedback, and ensure quality and timely results.
• Respect individuals and foster belonging; build a collaborative team and comunicar with energy and impact.
• Act with integrity; uphold Walmart values, accountability, and social responsibility.
• Serve customers and members by delivering results and outstanding service at all times.

Job description

Position Summary... What you'll do...Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associates Communicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and services Provides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filled Oversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness Completes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal information Develops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities Demonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems Leads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer