Member Team Lead

Walmart; Marion (IL); On-site; USD 29,000 - 40,000; Full time

Job summary

Sam's Club in Marion, IL is seeking a full-time associate supervisor to support management by assigning duties, guiding associates, and ensuring member service excellence. The role emphasizes leadership, coaching, and adherence to company policies in a busy retail setting.

You will manage membership processing, upgrades, and credit accounts, while helping members with purchases, navigating self-checkout, and coordinating store operations like merchandising and returns to maintain an outstanding

Qualifications

• Experience supervising associates in a retail environment.
• Ability to train and coach associates on processes and procedures.
• Strong focus on member service and handling member questions.

Responsibilities

• Assist management with supervising associates in assigned area.
• Assign duties and provide guidance to achieve member service goals.
• Promote membership types, benefits, and programs to members.
• Process memberships, upgrades, and credit accounts.
• Support cashier operations including transactions and self-checkout usage.
• Ensure merchandising, cleanliness, and safety across the club.

Skills

Supervision

Training employees

Member service

Cash handling

Communication

Team leadership

Job description

Sam's Club #8180 2709 Walton Way
Marion, IL 62959-4901

$21.00 - $29.00/hr*

Full time

Shifts may vary

Position Summary...

What you'll do...

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals and feedback training associates on processes and procedures providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies and procedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associatesCommunicates and supports membership by providing information on membership types programs and benefits to current and prospective members processing memberships upgrades and credit accounts encouraging membership renewals participating in sales and marketing events completing and maintaining marketing recaps and other required documentation striving to meet membership goals and promoting the value of Sams Club products and servicesProvides and ensures member service by acknowledging the member and identifying member needs assisting members with purchasing decisions locating merchandise providing guidance and support to members regarding selfservice technology assisting members with transactions utilizing registers or selfcheckout area and ensuring club pick up orders are filledOversees assigned area of responsibility by handling claims and returns zoning the area arranging and organizing merchandise identifying shrink and damages organizing and maintaining availability of cartsflatbeds assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanlinessCompletes accounting records files transactions and other required documentation by following accounting office procedures providing funds for proper register operation creating and interpreting financial analysis reports assisting with accountingrelated investigations preparing daily deposits preparing and overseeing Cash Fund Transfers investigating overages and shortages in cash register drawers and accounting office and maintaining confidentiality and accuracy of financial and personal informationDevelops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunitiesDemonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problemsLeads and participates in teams by using and sharing resources information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challengesRespect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunitiesfor all associatesto thrive and perform helps to attract the best talentRespect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influenceRespect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve our Customers and Members Delivers results while putting the customer first Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience Strive for Excellence: Drives continuous improvements is open to and uses newtechnologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind