(USA) Frontend Coach (Non-Complex) - WM

Walmart; Royal Pines (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a dynamic individual to lead and develop teams effectively while driving financial performance and ensuring exceptional customer service. The role involves supervising associates, managing budgets, and promoting a culture of inclusivity and respect. This position offers competitive pay, performance bonuses, and comprehensive health benefits, alongside opportunities for personal and professional growth through Walmart's education programs.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Health Benefits

Retirement Plans

Paid Time Off

Education Benefits

Qualifications

• 2 years of college or relevant work experience.
• Supervisory experience required.

Responsibilities

• Leads and develops teams by training and providing feedback.
• Drives financial performance through budget management.
• Ensures compliance with company policies and promotes a positive culture.

Skills

Customer Service

Team Leadership

Budget Management

Communication

Problem Solving

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates expectations consistently and effectively. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability for results. Identifies and addresses improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supports the company's mission, values, and standards of ethics and integrity, and promotes a culture of belonging and respect. Builds high-performing teams, embraces diversity, and creates an inclusive workplace where associates feel supported and valued.

Acts with integrity, maintains high standards of ethics and compliance, and models Walmart values to foster a positive culture. Supports and promotes Walmart's sustainability initiatives and community involvement.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term priorities. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, retirement plans, paid time off, and other benefits. For more information about PTO and benefits, visit https://one.walmart.com/notices and One.Walmart.

Live Better U is Walmart's education benefit program, offering fully paid tuition, books, and fees for programs ranging from high school completion to bachelor's degrees. Eligibility and details are available on the Walmart benefits site.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

60 Airport Rd, Arden, NC 28704-9405, United States of America