(USA) Member Team Lead

Walmart Canada; Covington (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a supervisor to assist management in overseeing associates and enhancing member services. The role involves training staff, managing customer interactions, and ensuring compliance with company policies. Candidates should have retail experience and demonstrate strong leadership skills.

Benefits

Competitive pay

Performance bonuses

Health and financial benefits

Paid time off

Educational programs

Qualifications

• 6 months retail experience including operating front-end equipment.
• Must be 18 years or older.

Responsibilities

• Supervises associates and assigns duties.
• Communicates membership information and promotes programs.
• Handles financial documentation and manages cash registers.

Skills

Customer Service

Leadership

Communication

Job description

Position Summary...

What you'll do...

Assists management with supervising associates in the assigned area by assigning duties, communicating goals and feedback, training on processes and procedures, and providing guidance on member service techniques to resolve member complaints according to company guidelines. Supports compliance with policies, participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating staff.

Communicates membership information, promotes programs and benefits to current and prospective members, processes memberships and credit accounts, encourages renewals, and participates in sales and marketing activities. Maintains documentation and strives to meet membership goals while promoting the value of Sam's Club products and services.

Provides member service by acknowledging members, assisting with purchasing decisions, locating merchandise, supporting self-service technology, and ensuring orders are filled. Oversees assigned areas, handles claims, organizes merchandise, manages shrink and damages, maintains carts and flatbeds, assists with transporting items, and keeps the parking lot clean.

Completes financial documentation, manages cash registers, prepares deposits, investigates discrepancies, and maintains confidentiality of financial and personal information.

Develops and implements processes to meet business needs, collaborates with team members, analyzes information, monitors progress, and identifies improvements.

Ensures compliance with company policies, supports ethical standards, and assists in addressing issues. Leads and participates in team activities, providing support, advice, and feedback to meet quality and timeline expectations. Demonstrates and promotes respect, integrity, and service excellence, fostering a culture of belonging and continuous improvement.

Supports company values by acting ethically, being accountable, and making positive impacts. Focuses on customer and member satisfaction, making informed decisions, and supporting change and innovation.

Benefits include competitive pay, performance bonuses, health and financial benefits, paid time off, educational programs, and more, with details available on company websites.

Minimum Qualifications...

6 months retail experience including operating front-end equipment and customer service experience. Must be 18 years or older.

Preferred Qualifications...

Experience leading a front-end team, supervising, hiring, evaluating, mentoring, and managing workload.

Primary Location...

69630 Stirling Blvd, Covington, LA 70433-0000, United States of America