(USA) Member Specialist

Sam's Club; Huntsville (AL); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental

401(k) and stock purchase plan

Paid time off and parental leave

Company-paid education benefits through Live Better U

Short-term and long-term disability

Job summary

A major retail company is seeking dedicated associates in Huntsville, AL. The role involves providing excellent member service, maintaining the checkout area, and assisting with member inquiries and transactions. Ideal candidates will have retail experience, especially operating cash registers and mobile applications. The position includes health benefits, a competitive hourly wage of $17.00 to $25.00, and a variety of other perks. Join the team to help enhance our member experience!

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications is preferred.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and promotes products.
• Processes purchases and assists with payments and returns.
• Follows company safety standards and procedures.
• Maintains and organizes merchandise for a safe shopping experience.

Skills

Retail experience

Operating front end equipment

Mobile retail applications

Job description

Position Summary

Position Summary...

What you'll do

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, resolving member issues, and transporting items.
• Promotes the company's products and services.
• Zones the area, arranges and organizes merchandise, and maintains a safe shopping environment.
• Maintains exit areas, reviews member receipts, acknowledges the member, and identifies member needs.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures and ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity using the Open Door Policy and applying them in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, co‑workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.
• Shows respect toward individuals, embraces differences, builds trust, communicates with impact, energy, and positivity, motivates and influences, helps others thrive, maintains integrity, promotes highest standards of ethics and compliance, holds self and others accountable, supports Walmart’s regenerative goal, and serves customers and members by delivering results, making decisions based on reliable information, balancing priorities, and considering impact on the team’s ability to deliver purpose.
• Strives for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and being open to and using new technologies and skills.

Minimum Qualifications

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications.

Preferred Qualifications

Retail experience including operating front end equipment (for example, cash register), Working with mobile retail applications.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00*.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary Location

2235 NATIONAL BLVD SW, HUNTSVILLE, AL 35803‑2197, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.