(USA) Member Specialist

Sam's Club; Jacksonville (NC); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Tuition assistance

Job summary

Sam's Club in Jacksonville, NC is seeking dedicated associates to deliver exceptional member service and maintain the checkout area. Responsibilities include assisting with purchases, managing returns, and promoting products. Candidates should possess retail experience, especially with cash registers and mobile retail applications. Benefits include health coverage, financial incentives, and a company-paid education program. This position offers competitive hourly wages ranging from $17.00 to $25.00, with opportunities for additional premiums based on circumstances.

Qualifications

• Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications.

Responsibilities

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Assist with payments, returns, refunds, and exchanges.

Skills

Member service

Cash register operation

Mobile retail applications

Safety compliance

Job description

What You'll Do

• Provide member service.
• Maintain the checkout area.
• Resolve member issues and concerns.
• Promote Sam’s Club products and services.
• Provide guidance and support to members regarding self‑service technology.
• Process member purchases.
• Assist with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follow company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follow proper procedures for handling merchandise.
• Correct and report unsafe situations to facility management.
• Maintain entrance areas.
• Acknowledge members, verify membership cards, and identify member needs.
• Assist members with purchasing decisions and locating merchandise.
• Zone the area; arrange and organize merchandise.
• Assist members with transporting items.
• Maintain a safe shopping environment.
• Maintain exit areas and review member receipts.
• Assist with securing and safeguarding Sam’s Club assets and property by observing potential criminal activity.
• Maintain paperwork, logs, and other required documentation.
• Execute emergency response procedures.
• Ensure compliance with company security and safety practices.
• Assist with training Member Frontline Services associates on company processes; teach new technology and tool functionality; deliver new program roll‑out training; provide continuous learning and process improvement opportunities.
• Ensure area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Identify shrink and damages.
• Comply with company policies, procedures, and standards of ethics and integrity; implement related action plans.
• Complete work assignments and priorities using policies, data, and resources; collaborate with managers, co‑workers, customers, and other business partners; identify priorities, deadlines, and expectations; carry out tasks; communicate progress and information; determine and recommend ways to address improvement opportunities; adapt to and learn from change, difficulties, and feedback.
• Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported and connected through a culture of belonging; create opportunities for all associates to thrive and perform; help attract the best talent.
• Work as a team; build strong and trusting relationships; communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing and mentoring others; recognize others’ contributions and accomplishments.
• Act with integrity: maintain and promote the highest standards of integrity, ethics and compliance; model Walmart values; hold oneself and others accountable; support Walmart’s regenerative mission.
• Act in a self‑less manner; be consistently humble, self‑aware, honest, fair and transparent.
• Serve customers and members by delivering results while putting the customer first.
• Make decisions based on reliable information; balance short‑ and long‑term priorities; consider how own work impacts the team’s ability to deliver on the purpose for all stakeholders.
• Strive for excellence: display curiosity and desire to learn; take calculated risks; demonstrate courage and resilience; drive continuous improvement; be open to new technologies and skills; support others through change.

Benefits

• Health benefits including medical, vision and dental coverage
• Financial benefits including 401(k), stock purchase and company‑paid life insurance
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00*.

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications.

Preferred Qualifications

Retail experience including operating front end equipment (for example, cash register), working with mobile retail applications.

Primary Location: JACKSONVILLE, NC 28546‑6651, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.