(USA) Member Specialist

Sam's Club; Goldsboro (NC); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Employee discounts

Job summary

Sam's Club in Goldsboro, NC is seeking a customer-focused Retail Associate to maintain the front-end area, assist members with purchases, and operate self-checkout as needed.

You will provide service by reviewing receipts, locating merchandise, and promoting products while upholding security, ethics, and company policies. This role offers opportunities to support members and learn new technologies.

Qualifications

• Retail experience including operating front-end equipment.
• Experience working with mobile retail applications.

Responsibilities

• Maintains area per policies by handling returns, zoning, organizing merchandise, and identifying shrink and damages.
• Provides member service by assisting with purchases, locating merchandise, and addressing member needs.
• Maintains self-checkout area and guides members with self-service technology.
• Processes purchases, assists with payments, returns, refunds and exchanges per policies.

Skills

Retail experience

Mobile apps experience

Job description

Responsibilities

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs; assisting members with purchasing decisions and locating merchandise.
• Maintains self‑checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, and provides guidance and support to members regarding self‑service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types, and assists members with transactions utilizing the self‑checkout area.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with the training of Member Front‑Line Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process‑improvement opportunities.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans and applying them in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and other business partners; identifies priorities, deadlines and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities and adapts to and learns from change, difficulties and feedback.
• Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; and helps attract the best talent.
• Builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, and strengthens the team by helping develop and mentor others while recognizing others’ contributions and accomplishments.
• Acts with integrity, maintains and promotes the highest standards of ethics and compliance, models the Walmart values, supports the goal of becoming a regenerative company, and makes a positive impact for associates, customers, members and the world around us.
• Delivers results while putting the customer first and makes decisions based on reliable information that balances short and long‑term priorities, considering how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, and is open to and uses new technologies and skills while supporting others through change.

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Preferred Qualifications

• None listed.

Location

Primary Location: 2811 N Park Dr., Goldsboro, NC 27534‑7485, United States of America.

Compensation

The hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Benefits

• Health benefits: medical, vision and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Additional Education Benefit

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Policy Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.