(USA) Member Specialist

Sam's Club; Chesapeake (VA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Discounts

Job summary

Sam's Club in Chesapeake, VA is seeking a Front End Associate to provide member service, maintain the checkout area, and resolve member issues. You will help members with purchases, returns, and exchanges, and promote Sam's Club products and services.

The role requires handling payments, following safety procedures, assisting with locating merchandise, and keeping aisles organized while ensuring a secure store environment. This is an on‑site position serving members daily.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Responsibilities

• Provide member service, maintain the checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services, and provide guidance on self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures for various membership and payment types.
• Follow company safety standards, procedures, guidelines, including conducting safety sweeps and handling merchandise properly.
• Maintain entrance and exit areas, acknowledge members, verify membership cards and identify member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items; arrange and organize merchandise to maintain a safe shopping environment.
• Secure and safeguard Sam's Club assets by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintain paperwork, logs, and required documentation; execute emergency response procedures and ensure compliance with security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, tool functionality, and program rollouts; provide continuous learning and process improvement opportunities.
• Properly handle returns and identify shrink and damages.
• Implement action plans related to company policies, procedures, ethics, and integrity; use the Open Door Policy.
• Complete work assignments by collaborating with managers, co‑workers, customers, and business partners, identifying priorities, deadlines, and expectations; communicate progress and recommend improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.

Skills

Retail experience

Cash register

Mobile apps

Job description

Position Summary

Position Summary...

What You'll Do

• Provide member service, maintain the checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services, and provide guidance on self‑service technology.
• Process member purchases, payments, returns, refunds, and exchanges according to company policies and procedures for various membership and payment types.
• Follow company safety standards, procedures, guidelines, including conducting safety sweeps and handling merchandise properly.
• Maintain entrance and exit areas, acknowledge members, verify membership cards and identify member needs.
• Assist members with purchasing decisions, locating merchandise, and transporting items; arrange and organize merchandise to maintain a safe shopping environment.
• Secure and safeguard Sam's Club assets by observing and communicating potential criminal activity in accordance with company policies and procedures.
• Maintain paperwork, logs, and required documentation; execute emergency response procedures and ensure compliance with security and safety practices.
• Train Member Frontline Services associates on company processes, new technology, tool functionality, and program rollouts; provide continuous learning and process improvement opportunities.
• Properly handle returns and identify shrink and damages.
• Implement action plans related to company policies, procedures, ethics, and integrity; use the Open Door Policy.
• Complete work assignments by collaborating with managers, co‑workers, customers, and business partners, identifying priorities, deadlines, and expectations; communicate progress and recommend improvement opportunities.
• Adapt to and learn from change, difficulties, and feedback.

Company Values

• Respect the Individual – embrace differences, build strong relationships, develop and mentor others, and create a culture of belonging.
• Act with Integrity – maintain and promote high standards of integrity, ethics, and compliance; hold oneself and others accountable.
• Serve our Customers and Members – deliver results with the customer first, make decisions based on reliable information, and balance short‑ and long‑term priorities.
• Strive for Excellence – display curiosity and a desire to learn, take calculated risks, drive continuous improvement, embrace new technologies and skills, and support others through change.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Hourly wage range for this position is $17.00 to $25.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Working with mobile retail applications.

Preferred Qualifications

• None listed.

Location

2444 Chesapeake Square Ring Rd, Chesapeake, VA 23321-2173, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.