Member Specialist

Sam's Club; Woodbridge (VA); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits including medical, vision, and dental coverage

Paid time off including PTO and parental leave

Company-paid education benefit program

Job summary

Sam's Club seeks a proactive associate in Woodbridge, VA, responsible for providing exceptional member service, managing checkout processes, and assisting with training. The role includes maintaining a safe workspace and ensuring compliance with security measures.

Retail experience, particularly in operating front end equipment, is essential. Additional benefits include competitive pay, healthcare options, and a comprehensive education assistance program.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Processes member purchases and assists with payments.
• Assists with training Member Frontline Services associates.

Job description

Position Summary

Position Summary...

What you’ll do

Details of responsibilities are outlined below.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam’s Club products and services.
• Provides guidance and support to members regarding self‑service technology.
• Processes member purchases and assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise, corrects and reports unsafe situations to facility management.
• Maintains entrance areas, acknowledges members, verifies membership cards, identifies member needs, assists with purchasing decisions, locates merchandise, and promotes the company’s products and services while organizing merchandise and assisting with item transport.
• Maintains exit areas, reviews member receipts, acknowledges the member, identifies member needs, assists with securing and safeguarding Sam’s Club assets, observes and communicates potential criminal activity according to company policies, maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with company security and safety practices.
• Assists with training Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programme rollout training, and provides continuous learning and process improvement opportunities.
• Ensures the area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Completes work assignments and priorities using policies, data, and resources; collaborates with managers, co‑workers, customers, and other business partners; identifies priorities, deadlines, and expectations; carries out tasks; communicates progress and information; determines and recommends ways to address improvement opportunities; and adapts to and learns from change, difficulties, and feedback.
• Respects the Individual by embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping to attract the best talent.
• Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.
• Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modelling the Walmart values, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

At Sam’s Club, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Hourly Wage

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional Compensation

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

Preferred Qualifications

Retail experience including operating front end equipment (for example, cash register) and working with mobile retail applications.

Primary Location

14050 WORTH AVE, WOODBRIDGE, VA 22192‑4121, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.