(USA) Member Specialist

Walmart; Champaign (IL); On-site; USD 23,000 - 34,000; Full time

Job summary

Sam's Club #8197 in Champaign, IL is hiring for multiple positions. You will provide member service, maintain the checkout area, and help customers with purchases and returns.

The role also involves promoting Sam's Club products, guiding members on self-service technology, following safety standards, and assisting with training and program rollouts. This position may require varying shifts and is based at the Champaign location.

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges per policy.
• Promotes Sam's Club products and services and assists with self-service technology.
• Follows safety standards and conducts safety sweeps.
• Assists with training of Frontline Services associates on processes and procedures.
• Zones, arranges, and organizes merchandise; helps with stocking and security.
• Completes tasks by coordinating with managers, co-workers, customers, and partners.

Job description

Sam's Club #8197 915 W Marketview Dr
Champaign, IL 61822-1221

5 open positions

R-2652225

$17.00 - $25.00/hr*

Shifts may vary

Position Summary...

What you'll do...

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.

Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.

Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.

Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Respect the Individual