(USA) Member Specialist

Sam's Club; Jacksonville (FL); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Health benefits

Job summary

Sam's Club in Jacksonville, FL is hiring for multiple positions with an hourly wage of $18.00–$26.00. Shifts may vary. The role focuses on member service, checkout duties, and assisting customers with purchases and self-service tools.

Responsibilities include processing payments, handling returns and exchanges per policy, and maintaining a safe shopping environment. Training responsibilities and adherence to safety guidelines are part of the job.

Qualifications

Responsibilities

• Provides member service and resolves member issues.
• Maintains the checkout area and processes member purchases.
• Promotes Sam's Club products and services.
• Guides members on self-service technology.
• Handles payments, returns, refunds, and exchanges per policy.
• Follows safety standards and conducts safety sweeps.
• Assists with training frontline associates on processes and procedures.
• Maintains security and safeguarding of Sam's Club assets and property.

Skills

Member service

Checkout operation

Payments handling

Returns processing

Cash handling

Customer guidance

Tools

POS system

Cash register

Self-checkout guidance

Job description

Sam's Club #8116 10690 Beach Blvd
Jacksonville, FL 32246-3655

5 open positions

R-2674172

$18.00 - $26.00/hr*

Shifts may vary

Position Summary...

What you'll do...

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.

Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns. Promotes the company's products and services. Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.

Maintains exit areas. Reviews member receipts. Acknowledges the member and identifies member needs. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.

Assist with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.

Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Zones the area. Arranges and organizes merchandise. Identifies shrink and damages.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• -Health benefits