(USA) Member Specialist

Sam's Club; BLOOMINGTON (MN); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

Financial benefits: 401(k), stock purchase, and life insurance

Paid time off including parental, family care, and bereavement leave

Company discounts

Education benefits for associates

Job summary

Sam's Club is hiring in Bloomington, MN for a position focused on providing excellent member service at the checkout area. Responsibilities include processing purchases and returns, handling member concerns, and assisting in training. Candidates should have retail experience and familiarity with mobile retail applications. The hourly wage ranges from $19.00 to $27.00, with additional compensation possible. Benefits include health coverage, 401(k), paid time off, and an education benefit program.

Qualifications

• Retail experience including operating front-end equipment such as a cash register.
• Experience working with mobile retail applications.

Responsibilities

• Provides member service and maintains the checkout area.
• Handles purchases, payments, returns, and customer concerns.
• Assists with training associate staff on company processes.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Position Summary

Provides member service. Maintains the checkout area, resolves member issues and concerns, promotes Sam's Club products and services, provides guidance on self‑service technology, processes purchases, and assists with payments, returns, refunds, and exchanges according to company policies. Follows safety standards and conducts safety sweeps. Handles merchandise properly, reports unsafe situations, maintains entrance and exit areas, verifies membership, assists members with purchases, organizes merchandise, maintains a safe shopping environment, safeguards assets, maintains documentation, executes emergency procedures, and ensures compliance with security and safety practices.

Training & Development

Assists with training associate staff on company processes and procedures. Teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities. Maintains the area of responsibility in accordance with company policies, correctly handles returns, and identifies shrink and damages.

Values & Expectations

Complies with company policies, procedures, ethics, and integrity by implementing action plans and using the Open Door Policy. Completes work assignments using policies, data, and resources; collaborates with managers, co‑workers, customers, and partners; identifies priorities, deadlines, and expectations; communicates progress; recommends improvement opportunities; and adapts to change. Embraces differences, builds trustful relationships, communicates with impact, energy, and positivity, mentors others, promotes integrity, supports customers and members, makes decisions based on reliable information, balances short‑ and long‑term priorities, displays curiosity, takes calculated risks, and drives continuous improvements using new technologies.

Benefits

• Health benefits: medical, vision, and dental coverage.


• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.


• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes.


• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid by Walmart.

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may be paid in the form of premiums ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

Minimum Qualifications

• Retail experience including operating front‑end equipment such as a cash register.


• Experience working with mobile retail applications.

Preferred Qualifications

• Retail experience including operating front‑end equipment such as a cash register.


• Experience working with mobile retail applications.

Primary Location: Bloomington, MN 55420‑1120, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.