(USA) Member Specialist

Sam's Club; Fort Wayne (IN); On-site; USD 23,419 - 34,440; Part time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

401(k) and stock purchase

Paid time off benefits including PTO and parental leave

Job summary

Sam's Club in Fort Wayne is seeking a dedicated individual for a member service role, responsible for maintaining checkout standards and assisting with various member needs.

The ideal candidate will have retail experience and should be able to guide members using self-service technology. The position includes a competitive hourly wage of $17.00 to $25.00 and a comprehensive benefits package.

Join us to provide exceptional service while adhering to safety and operational standards.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues while promoting Sam’s Club products.
• Guides members on self-service technology.

Skills

Retail experience including operating front end equipment

Experience working with mobile retail applications

Job description

Position Summary

Position Summary... What you’ll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam’s Club products and services. Provides guidance and support to members regarding self‑service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.

Responsibilities

• Provides member service and maintains the checkout area.
• Resolves member issues and concerns, promoting Sam’s Club products and services.
• Guides and supports members regarding self‑service technology.
• Processes member purchases, assists with payments, returns, refunds, and exchanges per company policies.
• Follows company safety standards, procedures, and guidelines including safety sweeps.
• Handles merchandise properly, reports unsafe situations to facility management.
• Maintains entrance and exit areas, acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions, locating merchandise, transporting items, and maintaining a safe shopping environment.
• Reviews member receipts, secures Sam’s Club assets, and observes potential criminal activity per company policies.
• Maintains paperwork, logs, and other required documentation, executes emergency response procedures, and ensures compliance with security and safety practices.
• Trains Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, and delivers new program rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained per company policies by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity using the Open Door Policy.
• Completes work assignments and priorities using policies, data, and resources while collaborating with managers, co‑workers, customers, and business partners.
• Builds strong and trusting relationships, communicates with impact, energy, and positivity, and mentors others.
• Adheres to Walmart values, maintains and promotes integrity, ethics and compliance, and works toward a regenerative company.
• Delivers results while prioritizing the customer, makes decisions based on reliable information, and balances short‑ and long‑term priorities.
• Displays curiosity, takes calculated risks, demonstrates resilience, and drives continuous improvements.

Qualifications

• Retail experience including operating front end equipment (for example, cash register).
• Experience working with mobile retail applications.

Benefits

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $17.00 to $25.00.

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Location

Primary Location: 6736 LIMA RD, FORT WAYNE, IN 46818‑1118, United States of America

Other Requirements

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.