(USA) Manager, Technology Operations - MarketplacePaymentOperations

Walmart; Sunnyvale (CA); In loco; USD 104.000 - 202.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k)

Stock purchase

PTO

Descrizione del lavoro

Walmart in Sunnyvale, CA is seeking a Manager, Marketplace Payment Operations to lead day-to-day payment operations, resolve seller issues, and drive scalable improvements. You will partner with Product, Engineering, Risk, Finance, Legal, and Seller Support to ensure reliable execution and strong performance.

The role emphasizes ownership, cross-functional collaboration, and continuous improvement across new markets and payment capabilities.

Competenze

• Experience in project/program management or related area.
• 3+ years in program operations or related PM role.
• Ability to translate operational challenges into scalable solutions.

Mansioni

• Own Marketplace Payment Operations across assigned areas.
• Manage complex payment issues and escalations across teams.
• Drive KPIs, SLAs, controls, SOPs, quality, and improvement.
• Identify product, tooling, and automation opportunities.
• Use data to identify trends, risks, and improvements.
• Lead cross-functional initiatives from planning to delivery.
• Support readiness for new payment capabilities and markets.
• Coach associates and foster accountability and collaboration.

Conoscenze

Payments operations

Program management

Cross-functional collaboration

KPIs & analytics

Stakeholder management

Process improvement

Formazione

Bachelor's degree

Descrizione del lavoro

Bentonville, AR: $80,000 - $155,000/yr

Sunnyvale, CA: The pay range will be discussed during the hiring process

Bentonville, Arkansas US-30008: The annual salary range for this position is $80,000.00 - $155,000.00

Sunnyvale, California US-11807: The annual salary range for this position is $104,000.00 - $202,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Position Summary

The Manager, Marketplace Payment Operations leads day-to-day payment operations across assigned areas, ensuring reliable execution, effective seller resolution, and strong operational performance. This role manages complex payment issues and escalations, drives process and control improvements, and partners with Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners. The Manager uses data and operational insights to identify opportunities, influence product and automation solutions, and support scalable payment capabilities. The role also leads cross-functional initiatives, supports new market and capability readiness, and develops associates while fostering a culture of ownership, collaboration, and continuous improvement.

What You'll Do

• Own Marketplace Payment Operations across assigned areas, ensuring accurate execution, timely seller resolution, and operational performance.
• Manage complex payment issues, incidents, and escalations across Product, Engineering, Risk, Finance, Legal, Compliance, Seller Support, and payment partners.
• Drive operational excellence through KPIs, SLAs, controls, SOPs, quality, and continuous improvement.
• Identify product, tooling, and automation opportunities that improve seller experience and reduce manual operations.
• Use data and insights to identify trends, risks, and improvement opportunities.
• Lead cross-functional initiatives from planning through delivery.
• Support operational readiness for new payment capabilities and markets.
• Coach associates and foster accountability, collaboration, and continuous learning.

What You'll Bring

• Experience in payments, fintech, financial operations, eCommerce/Marketplace, banking, or related operations.
• Strong operational ownership with demonstrated ability to resolve complex, ambiguous, and high-impact issues.
• Program management experience leading cross-functional initiatives, milestones, dependencies, and risks.
• Ability to translate operational challenges into scalable product, process, tooling, or automation solutions.
• Strong analytical and problem-solving skills using KPIs, trends, and root-cause analysis.
• Understanding of operational controls, SOPs, SLAs, quality, and governance.
• Strong stakeholder management, communication, and influencing skills across technical and business teams.
• Ability to manage competing priorities in a fast-paced environment.
• Experience coaching and developing associates.
• Strong seller/customer-first mindset.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Additional Benefits

• Discount Card Get 10% off Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U 100% covered Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Walmart Academy Grow your skills Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Financial perks Enjoy 401(k) matching and stock purchase plans.
• Paid time off Take a break as needed for vacation, sick leave, holidays, parental leave, and more
• Comprehensive health benefits Medical, dental, vision, and wellness programs for you and your family
• Wellbeing programs Access mental health resources and assistance programs for life's challenges
• Career growth opportunities Training, leadership programs, and clear paths to advance. Learn more Life at Walmart

Primary Location

1601 SE 10th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Accessibility

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Minimum Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
• Option 2: 5 years' experience in project management, program management, program operations, or related area.

Preferred Qualifications

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader. Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture. With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal— it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities. Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities. Join us at Walmart and grow your career alongside a community that feels like home. This isn't just a workplace— it's a destination for leaders eager to make a difference.