(USA) Manager, Revenue Operations Scaled Services, Enablement and Support

Walmart; San Bruno (CA); Sur place; USD 104 000 - 202 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) matching

Stock purchase plan

Paid time off

Résumé du poste

Walmart seeks a Manager of Scaled Services, Enablement, and Support to drive revenue operations initiatives and optimize scalable services across functions.

You will lead cross-functional programs, manage stakeholders, and guide operational excellence with data-driven insights to improve revenue growth and customer enablement.

Qualifications

• 3-5 years of experience in program management, revenue operations, customer support operations, business operations, or related field.
• Strong relationship management to engage with stakeholders.
• Proven ability in program management and operational excellence for scalable service delivery.

Responsabilités

• Lead revenue operations initiatives to optimize scaled services, enablement and support functions.
• Collaborate with cross-functional teams to align operational strategies with business objectives.
• Manage stakeholder relationships to ensure effective communication and partnership across departments.
• Oversee program management activities, driving operational excellence and continuous improvement.
• Analyze business metrics and operational data to support decision-making and revenue growth.
• Facilitate customer enablement efforts to improve service delivery and satisfaction.

Connaissances

Program management

Revenue operations

Stakeholder management

Cross-functional collaboration

Operational analysis

Customer enablement

Formation

Bachelor's degree in business/marketing/related field

Description du poste

Position Summary

$104,000 - $202,000/yrRegular/ PermanentSalaried Position Summary... What you'll do... Role summary: Join Walmart's Revenue Operations team as the Manager of Scaled Services, Enablement, and Support, where you will lead strategic initiatives to optimize revenue processes and enhance operational efficiency. This role requires strong business judgement and operational expertise to drive cross functional collaboration, stakeholder engagement, and program management. You will support scalable solutions that enable customer success and operational excellence, ensuring alignment with organizational goals. The position demands effective relationship management and analytical skills to deliver impactful operational support and strategic insights within a dynamic environment.

About the team

About the team: The team acts as a vital link between customers and cross-functional groups, driving operational excellence and leveraging customer insights to enhance platform stability. They deliver scalable support models that accelerate issue resolution and promote sustainable business growth. By efficiently managing the support lifecycle and maintaining continuous feedback loops, the team ensures advertiser success and provides actionable insights that guide product and platform development. Their focus on best-in-class service and strategic insights foster positive customer experiences and supports ongoing improvement across operations.

What you'll do

• Lead revenue operations initiatives to optimize scaled services, enablement and support functions.
• Collaborate with cross-functional teams to align operational strategies with business objectives.
• Manage stakeholder relationships to ensure effective communication and partnership across departments.
• Oversee program management activities, driving operational excellence, and continuous improvement.
• Analyze business metrics and operational data to support decision-making and enhance revenue growth.
• Facilitate customer enablement efforts to improve service delivery and satisfaction.
• Provide strategic guidance and operational support to ensure scalable and efficient processes.

What you'll bring

• 3-5 years of experience in program management, revenue operations, customer support operations, business operations, or a related field.
• Strong relationship management skills to effectively engage and collaborate with various stakeholders.
• Demonstrated ability in program management and operational excellence to support scalable service delivery.
• Experience in cross-functional collaboration and strategic management to align revenue goals with business objectives.
• Proficiency in operational support and analysis to optimize process and enhance customer enablement.
• Exceptional stakeholder management skills to foster partnerships and ensure successful project outcomes.
• Ability to translate business requirements into scalable solutions aligned with organizational goals.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Minimum Qualifications

• Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 2 years' experience in campaign management, business development, market development, or related area.
• Option 2: 4 years' experience in campaign management, business development, market development, or related area.

Preferred Qualifications

• 3 years' experience in account management.
• 3 years' experience in customer-facing role.
• 3 years' experience in digital media.
• Master's degree in business, marketing, communication, digital media/advertising or related area and 1 year's experience in campaign management, business development, market development, or related area.
• With CRM.

Primary Location

850 Cherry Ave, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you'll enjoy

Discount CardGet 10% off

Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart AcademyGrow your skillsReady to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perksEnjoy 401(k) matching and stock purchase plans. Paid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and moreComprehensive health benefitsMedical, dental, vision, and wellness programs for you and your familyWellbeing programsAccess mental health resources and assistance programs for life's challengesCareer growth opportunitiesTraining, leadership programs, and clear paths to advance. Learn more Life at WalmartImagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader.Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities. Join us at Walmart and grow your career alongside a community that feels like home.This isn't just a workplace-it's a destination for leaders eager to make a difference.