Director, Software Engineering

Walmart; Sunnyvale (CA); On-site; USD 169,000 - 338,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Live Better U education

Job summary

Walmart is seeking a Director of Software Engineering to lead the Data Ventures SRE/L2 organization in Sunnyvale, CA, transforming reactive production support into a proactive, engineering‑led reliability function.

You will define reliability standards (SLOs/SLAs, observability, incident management), guide AI‑assisted automation, and partner with engineering and product teams to raise resilience and customer experience.

Qualifications

• Proven engineering leadership experience building and leading high-performing SRE/production teams.
• Deep understanding of reliability engineering, SLOs/SLAs, observability, incident management, resiliency.
• Experience transforming reactive support models into proactive, automation-driven SRE practices.
• Strong expertise in DevOps, cloud platforms, monitoring, automation, and operational excellence.
• Ability to leverage AI and automation to improve triage, remediation, self-service, and reduce toil.
• Cross-functional leadership and stakeholder management across engineering, product, and business.
• Demonstrated ability to develop engineering talent and foster accountability, customer focus, continuous improvement, and technical excellence.

Responsibilities

• Lead the transformation of Data Ventures L2 support into an engineering-led SRE/L2 organization.
• Define reliability standards across SLOs/SLAs, observability, incident management, alerting, and production readiness.
• Modernize operations through AI-assisted triage, automation, self-service, and toil reduction.
• Partner with engineering teams to strengthen production ownership, eliminate recurring issues, and improve system reliability.
• Establish measurable reliability and operational KPIs to drive continuous improvement.
• Build and develop a high-performing SRE team with strong technical expertise and customer focus.
• Drive cross-functional initiatives to improve platform resilience, scalability, performance, and operational excellence.

Skills

Engineering leadership

SRE leadership

DevOps

Cloud platforms

Observability

SLAs/SLOs

Automation

AI automation

Cross-functional leadership

Stakeholder management

Job description

Bentonville, AR: $130,000 - $260,000/yrSunnyvale, CA: $169,000 - $338,000/yrRegular/ PermanentSalariedLoading map...Bentonville, AR: $130,000 - $260,000/yrSunnyvale, CA: $169,000 - $338,000/yrRegular/ PermanentSalaried

Position Summary...

What you'll do... Role summary: The Director of Software Engineering will lead the Data Ventures L2/SRE organization, transforming reactive production support into a proactive, engineering-led reliability function. This leader will define the reliability strategy across Data Ventures, establishing standards for observability, SLOs/SLAs, incident management, automation, and operational excellence. The role will partner with engineering and product teams to improve system reliability, reduce operational toil and recurring issues, and leverage AI-driven automation to modernize operations while building a high-performing SRE organization focused on ownership, scalability, continuous improvement, and customer experience.

About the team

The Data Ventures SRE/L2 team is transforming from a traditional, reactive L2 support function into an engineering-led reliability organization. Our vision is to build a modern SRE/L2 model that combines strong customer and production support with proactive reliability engineering, observability, automation, and toil reduction. The team partners closely with engineering teams to resolve production issues while identifying systemic improvements that prevent recurrence. By leveraging AI-driven operations, self-service, and standardized reliability practices, we aim to reduce manual support, improve operational efficiency, and create a more resilient and scalable Data Ventures ecosystem.

What you'll do:

• Lead the transformation of Data Ventures L2 support into an engineering-led SRE/L2 organization.
• Define reliability standards across SLOs/SLAs, observability, incident management, alerting, and production readiness.
• Modernize operations through AI-assisted triage, automation, self-service, and systematic toil reduction.
• Partner with engineering teams to strengthen production ownership, eliminate recurring issues, and improve system reliability.
• Establish measurable reliability and operational KPIs to drive continuous improvement.
• Build and develop a high-performing SRE team with strong technical expertise and customer focus.
• Drive cross-functional initiatives to improve platform resilience, scalability, performance, and operational excellence.

What you'll bring:

• Proven engineering leadership experience building and leading high-performing SRE, production engineering, or platform teams.
• Deep understanding of reliability engineering, SLOs/SLAs, observability, incident management, resiliency, and production operations.
• Experience transforming reactive support models into proactive, automation-driven SRE practices.
• Strong expertise in DevOps, cloud platforms, monitoring, automation, and operational excellence.
• Ability to leverage AI and automation to improve triage, remediation, self-service, and reduce operational toil.
• Strong cross-functional leadership and stakeholder management across engineering, product, and business teams.
• Demonstrated ability to develop engineering talent and foster accountability, customer focus, continuous improvement, and technical excellence.

Benefits you'll enjoy

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The amount you receive depends on your job classification and length of employment.
• It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Primary Location...

2501 Se J St, Ste A, Bentonville, AR 72716-3724, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart Academy

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Financial perks

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefits

Medical, dental, vision, and wellness programs for you and your family.

Wellbeing programs

Access mental health resources and assistance programs for life's challenges

Career growth opportunities

Training, leadership programs, and clear paths to advance. Learn more

Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart's new Home Office in Bentonville, Arkansas, we're redefining what it means to work at a global leader.Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.With amenities like on-site childcare at our Little Squiggles Children's Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we're creating a space where work-life balance isn't just a goal-it's a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.Whether you're exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you'll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.This isn't just a workplace-it's a destination for leaders eager to make a difference.