(USA) GM Coach (Non-Complex) - WM, Management

Walmart; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

Walmart is seeking an experienced manager to lead store operations in Pennsylvania, emphasizing team leadership, customer service, and financial oversight. The role supports company initiatives through effective communication and staff development while ensuring compliance with operational standards. Competitive benefits and opportunities for growth are provided.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) and stock purchase plans

Paid time off

Educational benefits through Live Better U

Qualifications

• Minimum 2 years of college or equivalent experience.
• 1 year of retail and supervisory experience.
• Background check for firearms-selling facilities if applicable.

Responsibilities

• Lead and develop teams, while ensuring high-quality customer experience.
• Drive financial performance by managing budgets and inventory.
• Communicate objectives and support staff development.

Skills

Customer Service

Team Leadership

Financial Analysis

Operational Excellence

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrinkage, achieving sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, promotes a culture of belonging, and recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and measuring progress. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning. Ensures compliance with company policies and standards of ethics and integrity, supports the Open Door Policy, and guides on applying these in business practices.

Respects individuals by building high-performing teams, embracing diversity, creating a workplace where associates feel supported and connected, and fostering a culture of belonging. Builds strong, trusting relationships, communicates positively, and motivates teams. Attracts, retains, empowers, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture. Supports Walmart’s goal of becoming a regenerative company by making a positive impact on associates, customers, and the community, including participating in local giving and sustainability efforts.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase plans, paid time off, and other benefits. For more details about PTO, visit https://one.walmart.com/notices. Live Better U provides educational benefits, covering tuition, books, and fees for programs from high school completion to bachelor’s degrees, with eligibility requirements based on employment status.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearms-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition and with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

10180 US Highway 522 S, Lewistown, PA 17044-8938, United States of America