Air Operations Manager

Morrison Express; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Morrison Express is hiring a Station Operations Manager in San Francisco, CA. You will plan and direct workloads, ensure accurate freight documentation, and oversee training and performance across the station.

The role requires a bachelor’s degree and at least five years in freight forwarding with air/ocean operations, plus strong customer service and knowledge of Incoterms. You will collaborate with sales and management to meet KPIs and improve service levels.

Qualifications

• Bachelor’s degree in related field.
• Minimum 5 years of freight forwarding experience, including air and ocean operations.
• Minimum 3 years of customer service experience with high standards.
• Knowledge of Incoterms.
• Experience handling bonded freight and out-of-gauge or project cargo.
• Basic understanding of warehousing and trucking operations.
• Strong attention to detail and ability to respond with urgency.
• Strong time management and multi-tasking in a fast-paced environment.
• Self-motivated and customer-service oriented with team success focus.
• Proficiency in Microsoft Office; CW1 preferred.

Responsibilities

• Plan, monitor, direct, and assign workload to station staff.
• Ensure freight is managed efficiently with proper documentation, fulfillment, compliance, costs, and billing.
• Coach and train station staff, including cross-training and MEC trainings.
• Collaborate with MEC sales, management, and internal teams to address customer needs and implement corrective actions.
• Proactively assist MEC members to achieve strategic goals.
• Daily KPI monitoring and reporting; validate AES filing.
• Work with District Manager to monitor P&L and act as secondary owner.
• Maintain relationships with local vendors (truckers and airline carriers).
• Oversee warehousing readiness where applicable.
• Other duties as assigned by management.

Skills

Freight forwarding experience

Customer service

Incoterms

Attention to detail

Education

Bachelor’s degree or related field

Tools

Microsoft Office

CW1 preferred

Job description

Responsibilities

• Plan, monitor, direct, and assign workload to station staff.
• Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
• Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
• Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
• Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
• Daily report monitoring validating that KPIs are being met including but not limited to:
• Properly filing AES
• Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
• Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
• For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
• Other duties as assigned by management.

Qualifications

• Bachelor’s degree in related field.
• Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
• Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
• Knowledge of Incoterms.
• Experience handling bonded freight and out-of-gauge or project cargo required.
• A basic understanding of the fundamentals of warehouse and trucking operations required.
• Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
• Knowledge in Microsoft Office required, CW1 preferred.

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.