(USA) Digital Coach

Walmart; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Walmart is seeking a Store Manager to lead and develop teams, ensuring exceptional customer service and driving financial performance. The ideal candidate will have a strong background in retail management, with a focus on team development and operational excellence. This role offers competitive pay, performance bonuses, and comprehensive benefits, including educational opportunities through the Live Better U program.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits

Paid time off

Live Better U education benefit

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Experience supervising five or more direct reports is preferred.

Responsibilities

• Leads and develops teams effectively, ensuring high customer service standards.
• Drives financial performance and sales by managing budgets and evaluating profit and loss.
• Recruits and develops qualified associates to meet staffing needs.

Skills

Leadership

Customer Service

Financial Management

Team Development

Communication

Education

Bachelor of Science in Business Management

2 years of college

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses to ensure alignment with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, setting clear expectations, providing recognition, and ensuring a culture of belonging and awareness. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Builds accountability and measures progress toward results, identifies improvement opportunities, and demonstrates adaptability and continuous learning. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity through the implementation of related action plans and the Open Door Policy.

Respects individuals by building high-performing teams that embrace diversity in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging, providing opportunities for all to thrive and perform. Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture of accountability and transparency. Serves customers and members by delivering results with a customer-first approach, using data insights for decision-making, and balancing short and long-term priorities.

Strives for excellence by fostering curiosity, resilience, and continuous improvement, encouraging the use of new technologies and skills, and supporting others through change. Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. For more information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program providing opportunities from high school to bachelor's degrees, covering tuition, books, and fees.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

141 Washington Ave Extension, Walmart Albany, NY 12205-0000, United States of America