(USA) Digital Coach

Walmart; Muskegon (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Walmart is seeking a Digital Coach to lead digital fulfillment operations (Online Pickup & Delivery) and a growing team of digital associates. You will own end-to-end processes—from picking to delivery staging—while coaching and developing a high-performing workforce, upholding safety and quality standards.

You will champion Walmart’s values, drive continuous learning, and partner with store leadership to optimize operations and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum one year of supervisory leadership in retail/digital fulfillment or similar
• Strong communication and prioritization skills
• Ability to lead diverse teams and manage shifts

Responsibilities

• Lead recruitment, onboarding and development of digital associates
• Oversee daily digital fulfillment workflows (picking, staging, dispensing, delivery) and ensure targets
• Set shift goals, monitor OTP/FTPR/dispense times, and drive continuous improvement
• Enforce policy compliance, safety standards, and ethical practices
• Foster an inclusive culture and recognize team achievements

Skills

Supervisory experience

Retail/digital fulfillment knowledge

Effective communication

Education

High school diploma or GED

Job description

Position Summary...

What you'll do...

The Digital Coach is an operational and people leader responsible for driving the overall success, efficiency, and customer satisfaction of the store’s digital fulfillment operations (Online Pickup & Delivery / Delivery from Store). This role oversees end-to-end digital operations—including picking, staging, dispensing, and delivery staging—while actively recruiting, developing, and leading a high-performing team of digital associates. As an integral member of the store’s salaried management team, the Digital Coach champions Walmart’s core values, promotes continuous learning and technology adoption, and ensures strict adherence to quality, safety, and compliance standards.

Key Responsibilities

1. Talent Acquisition, Development & Team Leadership

• Recruit & Staff: Proactively recruit, interview, hire, and onboard qualified associates to fulfill staffing needs and support ongoing digital sales growth.

• Train & Mentor: Oversee structured training programs for digital processes, equipment handling (handhelds, carts, totes), quality picking, cold chain compliance, and fast, friendly dispensing.

• Performance & Supervision: Assign daily duties, conduct coaching sessions, provide actionable feedback, and administer performance appraisals.

• Culture of Belonging: Foster an inclusive work environment where every associate feels seen, valued, supported, and motivated to succeed; actively champion the Open Door Policy.

• Recognition & Retention: Regularly acknowledge associate milestones, celebrate operational wins, and create clear development pathways for frontline associates.

2. Operational Planning & Execution

• Daily Workflow Management: Coordinate, complete, and oversee all shift-level digital fulfillment activities, ensuring orders are picked, prepped, and dispensed within target cycle times.

• Goal Setting & Accountability: Set clear shift objectives, track progress across key digital metrics (e.g., On-Time Pick [OTP], First-Time Pick Rate [FTPR], Pre-Sub, Dispense Wait Times), and hold team members accountable for results.

• Cross-Functional Collaboration: Partner closely with store coaches and team leads across Fresh, Consumables, and General Merchandise to resolve on-floor availability bottlenecks and improve inventory accuracy.

• Process Improvement: Identify root causes of operational friction, eliminate waste, and implement continuous improvements to streamline the digital fulfillment pipeline.

3. Customer Experience & Business Acumen

• Customer-First Mindset: Deliver an exceptional digital shopping experience that adapts seamlessly to how, where, and when customers shop.

• EDLP & EDLC Stewardship: Apply Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business principles to all operational plans, balancing cost control with service speed.

• Data-Driven Decision Making: Leverage digital reporting tools, metrics dashboards, and analytical insights to anticipate peak order volumes, allocate labor efficiently, and balance short- and long-term priorities.

4. Ethics, Compliance & Regenerative Operations

• Policy Compliance: Ensure total compliance with company policies, wage and hour guidelines, associate safety standards, and food safety/cold chain protocols.

• Ethics & Integrity: Model the highest ethical standards, maintain transparency, and act with humility, fairness, and self-awareness in all interactions.

• Regenerative Mission Support: Contribute actively to building a regenerative company by reducing food and packaging waste, supporting local community giving, and promoting sustainable business practices.

Core Competency Framework

Respect the Individual

• Builds High-Performing Teams: Welcomes and leverages diverse perspectives, ideas, and backgrounds to build a cohesive, empowered team.

• Impactful Communication: Communicates clearly, energetically, and constructively to influence, align, and motivate associates across shifts.

• Empowerment & Advocacy: Develops associates to unlock their full potential and routinely celebrate individual and collective accomplishments.

Act with Integrity

• Uncompromising Standards: Upholds and promotes company ethics, legal compliance, and operational standards across all digital activities.

• Accountability: Holds oneself and team members responsible for commitments, behavioral expectations, and operational outcomes.

• Selfless Leadership: Demonstrates humility, honesty, self-awareness, and fairness in daily decision-making.

Serve Our Customers and Members

• Customer-Centric Execution: Prioritizes customer satisfaction at every stage of the fulfillment journey, ensuring high substitution accuracy and rapid order handoffs.

• Stakeholder Balance: Considers the holistic impact of operational decisions on customers, associates, suppliers, and the broader community.

Strive for Excellence

• Curiosity & Calculated Risk-Taking: Displays an active appetite for learning, experiments with smart workflow adjustments, and views setbacks as coaching opportunities.

• Technology Adoption & Change Leadership: Drives associate adoption of new fulfillment tools, hardware, and system enhancements, guiding the team smoothly through operational changes.

Qualifications & Requirements

Minimum Qualifications

• High school diploma, GED, or equivalent experience.

• 1+ years of supervisory or leadership experience in retail, digital fulfillment, e-commerce operations, logistics, or related environment (or successful completion of a company leadership development program).

• Demonstrated ability to communicate effectively, manage competing priorities, and lead diverse teams.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, Retail Management, or