(USA) Digital Coach

Wal-Mart Stores East, LP; Muskegon (MI); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education benefits

Job summary

Wal-Mart Stores East, LP in Muskegon, MI is seeking a Digital Coach to lead the digital fulfillment operations, including Online Pickup & Delivery and Delivery from Store. You will recruit, develop, and supervise a high-performing team of digital associates while maintaining safety and quality standards.

As part of the salaried store management team, you will drive efficiency, customer satisfaction, and data-driven decision making, partnering with store leadership to meet EDLP goals and ensure

Qualifications

• High school diploma or GED; 1+ years supervisory or leadership experience in retail or related environment.
• Ability to communicate effectively, manage competing priorities, and lead diverse teams.
• Strong track record of talent development and KPI turnaround.

Responsibilities

• Recruit, onboard, train, and develop digital fulfillment associates.
• Oversee daily workflow, set goals, and monitor performance.
• Ensure customer satisfaction and data-driven decision making in digital operations.

Skills

Leadership experience

Communication

Prioritization

Team leadership

Talent development

Cross-functional collaboration

Education

Bachelor’s/Associate degree in Business, Supply Chain, Logistics, Retail Management, or related field

Tools

Digital retail inventory systems

Handheld terminals

Data analytics tools

Job description

Position Summary

What you'll do… The Digital Coach is an operational and people leader responsible for driving the overall success, efficiency, and customer satisfaction of the store's digital fulfillment operations (Online Pickup & Delivery / Delivery from Store). This role oversees end-to‑end digital operations—including picking, staging, dispensing, and delivery staging—while actively recruiting, developing, and leading a high-performing team of digital associates. As an integral member of the store's salaried management team, the Digital Coach champions Walmart's core values, promotes continuous learning and technology adoption, and ensures strict adherence to quality, safety, and compliance standards.

Key Responsibilities

1. Talent Acquisition, Development & Team Leadership
   • Recruit & Staff: Proactively recruit, interview, hire, and onboard qualified associates…
   • Train & Mentor: Oversee structured training programs…
   • Performance & Supervision: Assign daily duties…
   • Culture of Belonging…
   • Recognition & Retention…
2. Operational Planning & Execution
   • Daily Workflow Management…
   • Goal Setting & Accountability…
   • Cross‑Functional Collaboration…
   • Process Improvement…
3. Customer Experience & Business Acumen
   • Customer-First Mindset…
   • EDLP & EDLC Stewardship…
   • Data-Driven Decision Making…
4. Ethics, Compliance & Regenerative Operations
   • Policy Compliance…
   • Ethics & Integrity…
   • Regenerative Mission Support…

Core Competency Framework

• Respect the Individual Builds High‑Performing Teams…
• Impactful Communication…
• Empowerment & Advocacy…
• Act with Integrity Uncompromising Standards…
• Accountability…
• Selfless Leadership…
• Serve Our Customers and Members…
• Strive for Excellence…
• Technology Adoption & Change Leadership…

Qualifications & Requirements

Minimum Qualifications

• High school diploma, GED, or equivalent experience.
• 1+ years of supervisory or leadership experience in retail, digital fulfillment, e‑commerce operations, logistics, or related environment (or successful completion of a company leadership development program).
• Demonstrated ability to communicate effectively, manage competing priorities, and lead diverse teams.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, Retail Management, or a related field.
• 2+ years of management experience in high-volume omni-channel retail or digital order fulfillment.
• Strong track record of talent development, associate retention, and key performance indicator (KPI) turnaround.
• Proficiency in digital retail inventory systems, handheld terminals, and data analytics tools.

Physical Demands & Working Conditions

• Ability to navigate the sales floor, backroom, and dispensing areas continuously throughout an assigned shift.
• Ability to occasionally lift, push, and maneuver totes, merchandise, and staging equipment up to 50 lbs.
• Flexibility to work varying shifts—including early mornings, evenings, weekends, and holidays—to support digital retail operations and peak customer demand windows.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

Location

Primary Location: 3285 HENRY ST, MUSKEGON, MI 49441-4019, United States of America

Compensation

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)
• State Pay Differential

Additional Eligibility

• 2 years' of college; OR 1 year's retail experience and 1 year's supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience.
• For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility.
• Associates will be required to attend and successfully complete all job‑required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Company Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Fifty years ago, Sam Walton started a single mom‑and‑pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.