(USA) Auto Care Center Coach/Ops Mgr Trainee

Walmart; Fayetteville (WV); On-site; USD 35,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic leader to drive team performance and enhance customer service in Fayetteville. This role involves leading and developing associates, managing financial performance, and ensuring compliance with company standards. The ideal candidate will possess strong leadership skills, a commitment to customer satisfaction, and the ability to adapt to changing business needs. Join a company that values integrity, diversity, and excellence, and offers competitive pay along with a comprehensive benefits package, including health coverage, retirement plans, and paid time off. This is an exciting opportunity to make a significant impact in a retail environment.

Benefits

Health benefits (medical, vision, dental)

401(k) plan

Company-paid life insurance

Paid time off (PTO)

Short-term and long-term disability

Company discounts

Adoption and surrogacy expense reimbursement

Qualifications

• 2 years of college or relevant retail and supervisory experience required.
• Must complete job-required trainings and assessments.

Responsibilities

• Lead and develop teams by teaching, training, and providing feedback.
• Drive financial performance and manage store operations effectively.

Skills

Customer Service

Leadership

Financial Performance Management

Communication

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Leadership Expectations

Respect for the Individual: Builds high-performing, diverse teams; embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through culture of belonging; creates equitable opportunities for associates to thrive and perform.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Service to the Customer/Member: Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop; and applies the EDLP and EDLC business models to all plans.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience; and encourages learning from mistakes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

1. 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
2. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
3. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

1. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
2. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
3. General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location...

204 Town Center Rd, Fayetteville, WV 25840-9540, United States of America