(USA) Coach/Ops Mgr Trainee

Walmart; Utah; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated leader to drive store performance and enhance customer service. In this dynamic role, you'll lead and develop teams, ensuring compliance with company standards while fostering a diverse and inclusive environment. Your expertise in financial performance and process improvement will be vital in achieving sales goals and enhancing the customer experience. With competitive pay and comprehensive benefits, this opportunity offers a chance to make a significant impact while growing your career in a supportive setting.

Benefits

Performance Bonuses

Comprehensive Health Benefits

401(k) Plan

Stock Options

Paid Time Off

Walmart-paid Education Benefits

Qualifications

• Two years of college or relevant experience in retail and supervision.
• Completion of required trainings and assessments.

Responsibilities

• Lead and develop teams while ensuring exceptional customer service.
• Drive financial performance by managing budgets and expenses.
• Ensure compliance with company policies and promote a positive workplace.

Skills

Customer Service

Team Leadership

Financial Performance Analysis

Process Improvement

Diversity and Inclusion

Education

Two years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties, while setting clear expectations, providing recognition, and ensuring diversity and inclusion. Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability for achieving results. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans, utilizing the Open Door Policy, and providing guidance on applying these in executing business processes. Builds high-performing teams, embraces diversity, and creates a workplace where associates feel supported and connected. Works collaboratively, builds strong relationships, and communicates positively to motivate and influence. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting our culture. Supports Walmart's goal of becoming a regenerative company by making a positive impact through actions like creating a sense of belonging, eliminating waste, and participating in local giving. Serves customers and members by delivering results, making data-driven decisions, and considering the needs of all stakeholders. Strives for excellence by fostering curiosity, learning, and resilience, and encouraging technological and skill advancements. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock options, paid time off, and other benefits.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program covering various educational programs, with eligibility depending on employment status and other factors.

The hourly wage range for this position is $31.25-$38.46 plus applicable differential, with additional performance bonuses and potential regional pay zone adjustments.

Minimum Qualifications...

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership from Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership from the same. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

625 W Telegraph St, Washington, UT 84780-1541, United States of America