(USA) Coach/Ops Mgr Trainee

Walmart; Silver City (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and enhance customer service. This role involves developing teams, driving financial performance, and ensuring compliance with company policies. The ideal candidate will have a strong background in retail management, exceptional communication skills, and a commitment to fostering an inclusive workplace. With competitive pay and a range of benefits, this position offers a unique opportunity to make a significant impact in the community while advancing your career in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Life Insurance

Employee Discounts

Tuition Reimbursement

Performance Bonuses

Qualifications

• Experience in retail and supervisory roles is essential.
• Strong leadership and mentoring skills are required.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage store operations.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Diversity and Inclusion

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to ensure they are aligned with sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; recognizing associates; communicating expectations consistently and effectively; promoting diversity and inclusion; and recruiting and developing qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; setting goals and objectives; building accountability; measuring progress; identifying improvement opportunities; and fostering continuous learning.

Provides supervision and development opportunities for associates through hiring, training, mentoring, and recognizing efforts; ensuring diversity awareness.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and ethics by implementing related action plans; utilizing the Open Door Policy; and guiding on business practices.

At Walmart, we offer competitive pay, performance-based bonuses, and other benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental, 401(k), stock purchase, life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, disability, discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more. PTO and PPTO can be used for various purposes, with amounts based on job classification and employment length. For details, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program covering programs from high school completion to bachelor's degrees, including English Language Learning and certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility varies by benefit and employment status. For more information, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable, meeting legislative requirements. Actual pay will meet or exceed minimum wage laws. Additional compensation includes performance bonuses and possibly regional pay zone adjustments based on location.

Minimum Qualifications...

2 years of college; OR 1 year of retail and 1 year of supervisory experience; OR 2 years of general work and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition with state-specific requirements may require a current state-issued Certificate of Eligibility. Associates must complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership; experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

2501 Highway 180 E, Silver City, NM 88061-7791, United States of America