(USA) Coach/Ops Mgr Trainee

Walmart; North Dakota; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a dedicated team leader to oversee store operations in Fargo, ND. This role involves managing staff development, driving sales through effective budgeting and customer service initiatives, and ensuring a high-quality shopping experience. Ideal candidates will have a strong background in retail leadership and excellent communication skills, combined with a commitment to inclusivity and team cohesion.

Benefits

Performance bonuses

Health benefits

401(k) plan

Stock purchase options

Paid time off

Education benefits through Live Better U

Qualifications

• Two years of college or one year of retail experience with supervisory experience.
• Experience supervising teams of five or more.
• Certification requirements for firearm-selling facilities.

Responsibilities

• Lead teams effectively by training and providing feedback.
• Drive financial performance by analyzing P&L statements.
• Manage customer service initiatives and address concerns.

Skills

Customer service

Team leadership

Budget management

Communication

Performance management

Education

Two years of college or equivalent

Bachelor of Science in Business Management preferred

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a workplace culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with stakeholders, supporting plans and initiatives, and building accountability. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and standards of ethics and integrity, supporting the Open Door Policy and guiding business process execution.

Respects individuals by building high-performing teams, embracing diversity, creating an inclusive workplace, and promoting a culture of belonging. Works collaboratively, builds trust, communicates effectively, and attracts and retains top talent. Acts with integrity by maintaining high standards of ethics, accountability, and transparency, supporting Walmart’s mission to be a regenerative company and make a positive impact.

Serves customers and members by delivering results, considering customer shopping behaviors, and applying business models. Makes data-driven decisions, balances priorities, and considers all stakeholders in planning.

Strives for excellence by fostering curiosity, learning, calculated risk-taking, resilience, and encouraging innovation and change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase, paid time off, and additional perks such as education benefits through Live Better U. The hourly wage range for this position is $31.25-$38.46, with additional compensation based on performance and location.

Minimum Qualifications

Two years of college; OR one year of retail experience and one year of supervisory experience; OR two years of general work experience and one year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Additional training and assessments are mandatory.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

4731 13th Ave S, Fargo, ND 58103-7269, United States of America