(USA) Coach/Ops Mgr Trainee

Walmart; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in retail seeks a skilled manager to guide and develop store teams while enhancing customer service standards. This role involves driving financial performance and team recruitment in a dynamic environment. The ideal candidate will have experience in supervision and a background in business management.

Benefits

Competitive pay

Performance-based bonuses

Comprehensive health benefits

401(k) plan

Paid time off

Education benefit program

Disability benefits

Employee discounts

Military leave

Qualifications

• 2 years of college or equivalent retail and supervisory experience required.
• Experience supervising a team of 5+ associates preferred.

Responsibilities

• Lead and develop store teams while ensuring excellent customer service.
• Drive sales performance by managing budgets and operational processes.
• Recruit and develop associates to meet staffing needs.

Skills

Customer Service

Team Leadership

Financial Acumen

Adaptability

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, communicates consistently and effectively, and promotes a belonging mindset in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability for results. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, ethics, and integrity, and implements related action plans. Supports a culture of belonging, respect for individuals, and acts with integrity by maintaining high standards of ethics, honesty, and transparency.

Delivers results while prioritizing customer service, making decisions based on data insights, and considering the impact on customers, associates, shareholders, suppliers, and communities. Encourages continuous improvement, adopts new technologies, and supports others through change.

Walmart offers competitive pay, performance-based bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and additional benefits like disability, discounts, military leave, and more. PTO is provided based on job classification and employment length, meeting or exceeding legal requirements.

Live Better U is an education benefit program for associates, covering costs for various educational programs, with eligibility depending on job classification and employment duration. Benefits are subject to change.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and potential regional pay zones based on location.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

470 Route 211 E, Middletown, NY 10940-2245, United States of America