(USA) Coach/Ops Mgr Trainee

Walmart; New Jersey; On-site; Full time

Job summary

A leading company is seeking an experienced leader for a management role in New Jersey. The position involves overseeing team performance, enhancing customer service, and ensuring financial success within the store. Responsibilities include developing associates, managing budgets, and implementing business strategies while promoting community and environmental initiatives.

Benefits

Competitive pay

Performance bonuses

Health and financial benefits

Paid time off

Educational programs

Qualifications

• Minimum 2 years of college or 1 year of retail supervisory experience.
• Experience supervising multiple direct reports preferred.

Responsibilities

• Lead and develop teams, manage customer service initiatives.
• Drive financial performance by reviewing profit and loss statements and controlling expenses.
• Train, mentor, and recognize associates while ensuring compliance with policies.

Skills

Leadership

Customer Service

Communication

Collaboration

Education

Bachelor of Science in Business Management and Leadership

2 years of college

Job description

Position Summary...

This role involves leading and developing teams by teaching, training, actively listening to associates, touring stores, and providing feedback. Responsibilities include communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The role also requires introducing and leading change efforts, providing clear expectations and guidance, and demonstrating exceptional customer service standards following the One Best Way (OBW) service model. Managing customer service initiatives, resolving customer issues, developing action plans for improvement, and ensuring a high-quality customer experience are essential. The position also focuses on driving financial performance by reviewing profit and loss statements, managing budgets, controlling expenses, and ensuring effective merchandise presentation and inventory flow. Supervising and developing associates through hiring, training, mentoring, and recognizing contributions is vital, along with maintaining compliance with company policies and fostering a culture of belonging and integrity. The role emphasizes acting with integrity, serving customers, striving for excellence, and supporting community and environmental initiatives. Benefits include competitive pay, performance bonuses, health and financial benefits, paid time off, and educational programs. The hourly wage range is $31.25-$38.46 plus additional compensation based on performance and location. Minimum qualifications include 2 years of college, or 1 year of retail and supervisory experience, or 2 years of general work experience with supervisory experience. Preferred qualifications include a Bachelor of Science in Business Management and Leadership, certificates in leadership, and experience supervising multiple direct reports. The primary location for this role is 2106 Mount Holly Rd, Burlington, NJ 08016-4158, United States of America.