(USA) Coach/Ops Mgr Trainee

Walmart; New Hampshire; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide teams in delivering exceptional customer service and driving financial performance. This role involves training and mentoring associates while fostering an inclusive workplace. You'll be responsible for implementing business initiatives, managing budgets, and ensuring compliance with company policies. With a focus on continuous improvement and community outreach, this position promises competitive pay and comprehensive benefits, making it an exciting opportunity for those looking to make a significant impact in a fast-paced environment.

Benefits

Performance Bonuses

Health Benefits

Paid Time Off

Comprehensive Benefits Package

Qualifications

• 2+ years of supervisory experience or equivalent work experience.
• Strong background in customer service and financial management.

Responsibilities

• Lead and develop teams through training and effective communication.
• Drive financial performance by managing budgets and reviewing P&L statements.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Change Management

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

This role involves leading and developing teams by teaching, training, actively listening to associates, touring stores, and providing feedback. Responsibilities include communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. The position also entails introducing and leading change efforts, providing clear expectations and guidance for business solutions, and effectively communicating business objectives to teams.

The role models exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, and supporting community outreach programs. It involves developing and implementing action plans to address deficiencies and improve processes for a high-quality customer experience.

Other key responsibilities include driving financial performance by reviewing profit and loss statements, managing budgets, forecasting, controlling expenses, and ensuring effective merchandise presentation, inventory flow, and operational processes. The role also includes supervising and developing hourly associates through hiring, training, mentoring, and recognizing contributions, while ensuring diversity and inclusion.

The position requires coordinating activities, building relationships with stakeholders, supporting plans to meet customer and business needs, and promoting continuous learning and improvement. Ensuring compliance with company policies and supporting the company's mission, values, and ethical standards are also critical.

Additional responsibilities involve fostering a respectful and inclusive workplace, acting with integrity, delivering results focused on customer needs, and striving for excellence through continuous improvement and adoption of new technologies. The role offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. Details about the PTO policy and additional benefits are provided in the linked resources.

Minimum qualifications include 2 years of college or equivalent experience, supervisory experience, or general work experience with supervisory responsibilities. Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a certificate in People and Business Leadership, and experience supervising multiple direct reports.