(USA) Coach/Ops Mgr Trainee

Walmart; Merced (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a retail supervisor in Merced, CA, responsible for leading teams, enhancing customer service, and driving sales performance. Candidates should have supervisory experience and relevant education, with a focus on team development and operational excellence. Competitive pay and benefits are offered, including performance bonuses and education assistance.

Benefits

Performance bonuses

Health coverage

401(k)

Stock purchase plans

Paid time off

Education benefits through Live Better U

Qualifications

• 2 years of college or relevant retail and supervisory experience.
• Completion of required trainings and assessments.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and develops teams through training and support.
• Drives financial performance and sales through effective management.
• Implements action plans for customer service initiatives and operational improvements.

Skills

Customer Service

Team Leadership

Budget Management

Communication

Problem Solving

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses to ensure they are aligned with sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Promotes a sense of belonging in the workplace and recruits and develops qualified associates to meet staffing needs and foster company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals and objectives, builds accountability, and measures progress. Identifies opportunities for improvement, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, ethics, and integrity standards. Implements related action plans, supports the Open Door Policy, and provides guidance on applying these principles in business practices.

Respects individuals by building high-performing teams, embracing diversity, and creating a workplace where associates feel supported and connected. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact on associates, customers, members, and the environment through initiatives like waste elimination and local giving.

Serves customers and members by delivering results with a customer-first approach, making decisions based on data insights, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a desire to learn, encouraging continuous improvement and adaptation to new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase plans, paid time off, and additional perks like education benefits through Live Better U. The hourly wage range for this position is $33.18-$36.06, plus differential where applicable, with additional compensation for performance and location-based adjustments.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

3055 Loughborough Dr, Merced, CA 95348-1119, United States of America