(USA) Coach/Ops Mgr Trainee

Walmart; South Sioux City (NE); On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Store Manager who will lead and develop teams while enhancing customer service standards. This role involves driving financial performance, managing store operations, and fostering a positive work environment. Candidates with relevant retail experience and a commitment to development are encouraged to apply.

Benefits

Medical, vision, and dental coverage

401(k) and stock purchase

Walmart-paid education benefits

Performance-based bonuses

Paid Time Off (PTO)

Qualifications

• Requires 2 years of college or equivalent experience.
• Experience in retail and supervisory roles needed.
• Completion of required trainings including Academy and Open Door trainings.

Responsibilities

• Lead teams and provide customer service based on company standards.
• Manage financial performance by evaluating P&L statements and controlling expenses.
• Support a culture of belonging and continuous learning among associates.

Skills

Customer Service

Team Leadership

Financial Analysis

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and fostering a culture of belonging.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and fostering a culture of belonging.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more. You will also receive PTO and/or PPTO for vacation, sick leave, holidays, or other purposes, depending on your job classification and length of employment.

Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam's Club facilities, covering programs from high school completion to bachelor's degrees, including English Language Learning and certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility varies by benefit and employment status. For more information about benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46* plus differential to meet legislative requirements, where applicable. The actual hourly rate will meet or exceed the minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses, regional pay zones based on location, and other incentives.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

1601 Cornhusker Dr, South Sioux City, NE 68776-3924, United States of America