(USA) Coach/Ops Mgr Trainee

Walmart; Gordonsville (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail is seeking a Team Leader who will be responsible for fostering high performance and exceptional customer service. The ideal candidate will leverage their supervisory experience and educational background in business management to ensure operational excellence. The role involves developing teams, managing financial performance, and driving continuous improvement in a collaborative environment.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k) options

Paid time off

Qualifications

• 2 years’ college or 1 year’s retail experience with supervisory experience.
• Experience supervising 5 or more direct reports.
• Ability to manage performance and mentor associates.

Responsibilities

• Model high customer service standards and ensure resolution of issues.
• Develop action plans for process improvements.
• Drive financial performance through P&L management.

Skills

Customer Service

Financial Analysis

Team Development

Education

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives effectively.

What you'll do...

1. Model and demonstrate exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives, and ensuring customer needs, complaints, and issues are resolved.
2. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
3. Drive financial performance and sales by reviewing PL (Profit & Loss) statements, managing budgets, forecasting, controlling expenses, and monitoring operational processes.
4. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, while fostering a culture of belonging and recognition.
5. Coordinate activities with stakeholders, support plans to meet customer and business needs, and build accountability for achieving results.
6. Ensure compliance with company policies and support the company's mission, values, and standards of ethics and integrity.
7. Build high-performing teams, embrace diversity, and create a workplace where associates feel supported and connected.
8. Act with integrity, maintaining high standards of ethics and compliance, supporting Walmart’s culture and goals.
9. Deliver results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals.
10. Drive continuous improvement through technology adoption, learning, and supporting change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other benefits. For more details, visit https://one.walmart.com/notices and One.Walmart.

Minimum Qualifications...

2 years’ college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience and 1 year’s supervisory experience. Additional requirements include successful completion of all job-related trainings and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership or related certifications, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

164 Camp Creek Pkwy, Gordonsville, VA 22942-6878, United States of America

About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations are available for applicants with disabilities. For assistance, contact [e-mail] or call 407-000-0000. All new hires must complete Form I-9 and provide proof of identity and employment eligibility. An AEDT will score your skills and responses. For bias audit and data use details, visit www.talentify.io/bias-audit-report. NYC applicants may request alternative processes or accommodations at [e-mail] or 407-000-0000.