(USA) Coach/Ops Mgr Trainee

Walmart; Dyersburg (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee store operations and enhance team performance. This role involves guiding associates, driving customer service excellence, and implementing business solutions that align with company objectives. The ideal candidate will possess strong leadership skills and a passion for fostering a culture of belonging and diversity. Join a forward-thinking organization that values integrity, innovation, and continuous improvement, while offering competitive pay and a comprehensive benefits package. This is an exciting opportunity to make a significant impact in a vibrant retail environment.

Benefits

Health Insurance

401(k)

Performance Bonuses

Paid Time Off

Stock Purchase Plan

Qualifications

• 2 years' college or 1 year’s retail experience with supervisory experience.
• Experience mentoring and managing teams effectively.

Responsibilities

• Lead and develop teams by teaching and providing feedback.
• Drive financial performance by managing budgets and forecasting.

Skills

Team Leadership

Customer Service

Financial Management

Communication

Problem Solving

Education

Bachelor's Degree in Business Management

Retail Management Certification

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives.
4. Model and demonstrate exceptional customer service standards by following and exemplifying the One Best Way (OBW) service model.
5. Manage and support customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved.
6. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
7. Drive financial performance and sales by reviewing Profit & Loss statements, managing budgets, forecasting, controlling expenses, and monitoring operational processes.
8. Provide supervision and development opportunities for hourly associates through hiring, training, mentoring, and recognizing performance.
9. Coordinate activities and assignments by developing relationships with stakeholders, supporting plans to meet customer and business needs, and building accountability.
10. Ensure compliance with company policies, support company mission, values, and standards of ethics and integrity, and promote a culture of belonging and diversity.
11. Act with integrity, maintaining high standards of ethics and compliance, supporting Walmart's culture and values.
12. Serve customers and members by delivering results, making data-driven decisions, and considering the needs of customers, associates, shareholders, and communities.
13. Strive for excellence by encouraging continuous learning, adopting new technologies, and supporting change.

Benefits include competitive pay, performance bonuses, health insurance, 401(k), stock purchase, paid time off, and other perks. For more details, visit PTO information and Walmart benefits.

Minimum Qualifications...

2 years’ college OR 1 year’s retail experience with 1 year’s supervisory experience OR 2 years’ general work experience with 1 year’s supervisory experience.

For firearm-related positions, successful completion of background checks and training is required.

Preferred Qualifications...

Bachelor's degree in Business Management and Leadership or related fields, or certifications in People and Business Leadership.

Experience supervising 5+ direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

2650 Lake Rd, Dyersburg, TN 38024-1656, United States of America