(USA) Asset Protection Operations Coach

Walmart; Indiana (PA); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading company in retail is seeking a motivated individual for a supervisory position focused on merchandise management and customer service excellence. The role includes overseeing teams, driving sales through proper inventory practices, and ensuring a safe shopping environment. Competitive pay, performance bonuses, and benefits are offered, along with opportunities for professional development and community engagement.

Benefits

Competitive pay

Performance bonuses

Health benefits

401(k) with company match

Stock purchase options

Paid time off

Live Better U education benefits

Qualifications

• Supervisory experience or experience in asset protection required.
• 5+ years of supervisory experience preferred.
• Successful completion of state requirements and training.

Responsibilities

• Ensures effective merchandise presentation and accurate pricing.
• Leads teams by training, providing feedback, and managing performance.
• Models exceptional customer service standards.

Skills

Leadership

Customer Service

Inventory Management

Training

Safety Compliance

Education

Completion of 2 years of college or equivalent experience

Bachelor's degree in Business or Criminal Justice

Job description

Position Summary...

What you'll do...

Drives sales by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area, assessing economic trends and community needs, overseeing the stocking and rotation of merchandise, setting up cleaning and organizing product displays, and securing fragile and high-shrink merchandise.

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction, introducing and leading change efforts, providing clear expectations, and implementing business solutions.

Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing customer service initiatives, ensuring customer needs, complaints, and issues are resolved, developing action plans for deficiencies, and leading process improvements for a high-quality customer experience.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, assigning duties, setting expectations, recognizing contributions, and recruiting qualified staff to meet growth potential.

Controls merchandise loss and improves profitability by setting performance goals, monitoring inventory variances, conducting reviews, gathering data, and working with managers to improve controls, including investigations into fraud and illegal activities.

Monitors safety and risk controls, supervises safety teams, identifies accident trends, and implements solutions to prevent accidents. Oversees safety reviews and safety training, manages facility-level asset protection, safety, claims, and receiving procedures, and ensures compliance with policies.

Develops and delivers training, manages claims and receiving operations, and maintains documentation and reporting. Builds relationships with stakeholders, supports plans to meet business needs, and promotes continuous learning and improvement.

Ensures compliance with policies and supports Walmart's mission and values, including fostering a culture of belonging, acting with integrity, serving customers, striving for excellence, and supporting community engagement.

Offers competitive pay, performance bonuses, benefits including health, 401(k), stock purchase, paid time off, and additional programs like Live Better U education benefits. The annual salary range is $65,000-$80,000 plus additional compensation based on location and performance.

Minimum qualifications include completion of 2 years of college or equivalent experience, supervisory experience, or experience in asset protection, along with successful completion of state requirements and training. Preferred qualifications include a Bachelor's degree in Business or Criminal Justice, supervisory experience of 5+ direct reports, and investigative experience.

Primary location: 2125 N Morton St, Franklin, IN 46131-9624, United States of America.