(USA) Air Operations Manager

morrisonexpress; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life & Disability Insurance

Sick and Vacation Leave

Job summary

Morrisonexpress is seeking an experienced professional in San Francisco to manage freight operations and staff. The role requires a Bachelor’s degree and 5 years in freight forwarding with strong customer service skills. Responsibilities include overseeing station workload, ensuring compliance, and training staff. A comprehensive benefits package is offered, along with opportunities for professional growth.

The successful candidate must possess certifications like DG, Hazmat, and TSA, and exhibit exceptional attention to detail and time management abilities.

Qualifications

• Minimum 5 years of experience in freight forwarding, especially air and ocean operations.
• Minimum 3 years of customer service experience exceeding standards.
• DG, Hazmat, TSA Certification required.

Responsibilities

• Plan, monitor, direct, and assign workload to station staff.
• Ensure efficient freight management and compliance with SOPs and costs.
• Coach and train staff, ensuring completion of required trainings.

Skills

Freight forwarding experience

Customer service oriented

Attention to detail

Time management skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office

CW1

Job description

Role & Responsibilities

• Plan, monitor, direct, and assign workload to station staff.
• Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
• Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
• Work closely with MEC sales, management, and other internal team members to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
• Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
• Daily report monitoring validating that KPIs are being met including but not limited to:
  • Properly filing AES
  • On Time Billing
  • Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
• Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
• For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
• Other duties as assigned by management.

Qualifications

• Bachelor’s degree in related field.
• Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
• Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
• DG, Hazmat, TSA Certification.
• Knowledge of Incoterms.
• Experience handling bonded freight and out-of-gauge or project cargo required.
• A basic understanding of the fundamentals of warehouse and trucking operations required.
• Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Must be self‑motivated, customer‑service oriented, and eager to ensure the success of the team.
• Knowledge in Microsoft Office required, CW1 preferred.

Benefits

MEC values our Total Rewards, and offers a competitive and elaborate Benefits Package including, but not limited to, Medical, Dental, Vision, Life & Disability Insurance, Sick, and Vacation. MEC reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.