US Payroll & Global Vendor Strategy Lead

MSD; Rahway (NJ); On-site; USD 129,000 - 203,000; Full time

Job summary

Merck & Co., Inc. in Rahway, NJ seeks an Associate Director to oversee US payroll support and global payroll supplier management. You will shape SLAs, vendor performance, and governance, ensuring accurate payroll delivery for US employees.

The role emphasizes process improvement, data analytics, and collaboration with ADP and regional providers to optimize service quality and cost efficiency.

Qualifications

• Bachelor’s degree or equivalent relevant work experience.
• Minimum 10 years of global payroll and vendor management experience.
• Experience with ADP and other global payroll platforms.

Responsibilities

• Oversee US payroll support and ADP call center operations.
• Manage payroll inquiry process and SLA performance.
• Lead payroll support teams and maintain knowledge base.
• Develop reporting frameworks and actionable insights.
• Implement AI, automation, and analytics to improve processes.
• Partner with global payroll vendors to ensure service quality.

Skills

Payroll management

Vendor management

Data analytics

Process improvement

Change management

Communication

AI & automation

Project leadership

Education

Bachelor’s degree

Tools

ADP Payroll

ServiceNow

Payroll systems

Data analytics tools

Job description

Merck & Co., Inc. in Rahway, NJ seeks an Associate Director to oversee US payroll support and global payroll supplier management. You will shape SLAs, vendor performance, and governance, ensuring accurate payroll delivery for US employees.

The role emphasizes process improvement, data analytics, and collaboration with ADP and regional providers to optimize service quality and cost efficiency.