US-Operations Specialist

Socket.dev; Millbury (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Apple Retail is seeking an Operations Specialist to ensure smooth product flow, maintain product availability, and support customer experiences. You will handle inventory tasks, deliveries, and demonstrations to align with merchandising priorities.

You will contribute to preserving standards, assist with store operations, and engage with customers and teammates in a collaborative, inclusive environment.

Qualifications

• Availability to work a schedule that may include nights, weekends and holidays.
• Ability to lift and carry product within and near the store.
• Focus on the customer experience for both internal and external customers.
• Be a self-starter who is organized and detail-oriented.
• Prioritize workload and meet deadlines in a fast-paced retail environment.
• Work collaboratively in a team and take shared responsibility.
• Handle sensitive or confidential information with discretion.
• Be curious and open to learning from others.

Responsibilities

• Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.
• Complete product fulfillment tasks and deliver items to customers and team members.
• Use communication and training resources to stay updated with inventory process changes.
• Perform demo and restocking tasks to support technology and merchandising priorities.
• Support the implementation and maintenance of preservation standards.
• Perform other tasks as needed, including customer-facing activities.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Customer service

Attention to detail

Teamwork

Time management

Physical stamina

Job description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience.

Description

Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes. Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience. Use communication and training resources to keep up to date with inventory process changes. Perform demo and restocking tasks to support technology and merchandising priorities. Support the Operations Lead with the implementation and maintenance of Apple preservation standards. Perform other tasks as needed, including but not limited to supporting customer-facing activities. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and nearby the store.

Preferred Qualifications

• You can:
• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self-starter who is detail-oriented and organized.
• Prioritize workload and meet deadlines in a fast-paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.
• Be curious and open to learning from others and helping each other grow.