US-Operations Specialist

Apple; Cambridge (MA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Comprehensive medical and dental

Retirement benefits

Discounted products and free services

Tuition reimbursement

Bonuses or relocation

Job summary

Apple Retail seeks an Operations Specialist to keep product availability high, manage inventory tasks, and support Apple preservation standards in-store. You will deliver items to customers and teammates, using product expertise to guide purchasing decisions and enhance the overall customer experience.

You will engage with customers and teammates in a fast-paced environment, maintain up-to-date procedures, and contribute to an inclusive store culture while demonstrating Apple’s values daily.

Qualifications

• Customer-focused with emphasis on delivering exceptional in-store experience.
• Self-driven, detail-oriented and organized.
• Team player who takes ownership and communicates effectively.

Responsibilities

• Ensure products flow smoothly by maintaining inventory availability.
• Complete inventory receiving, counting, returning, and shipping tasks per Retail Inventory processes.
• Fulfill product requests and deliver items to customers and team members to support a great customer experience.
• Stay updated on inventory process changes by using available training resources.

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience.

Description

Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.

Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.

Use communication and training resources to keep up to date with inventory process changes.

Perform demo and restocking tasks to support technology and merchandising priorities.

Support the Operations Lead with the implementation and maintenance of Apple preservation standards.

Perform other tasks as needed, including but not limited to supporting customer-facing activities.

Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.

Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

• You should:
• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be able to lift and carry product to various locations within and nearby the store.

Preferred Qualifications

• You can:
• Focus on the customer experience, with an emphasis on serving both the internal and external customer.
• Be a self-starter who is detail-oriented and organized.
• Prioritize workload and meet deadlines in a fast-paced environment.
• Work in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple’s core values.
• Be curious and open to learning from others and helping each other grow.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $23.00 and $30.59/hr, and most new hires start at $23.00. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition
• discretionary bonuses or commission payments as well as relocation

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like we belong.

Learn about accessibility in Apple’s workplace.

Learn about reasonable accommodations for job applicants.

Learn more about Apple Benefits.

Role Number: 200674781-2230