US Operations Lead

Yoh Services LLC; Dallas (TX); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh is seeking an experienced IT Infrastructure - Operations Lead in Dallas, TX, blending hands-on coordination with strategic governance. This hybrid role will oversee U.S.

infrastructure operations, act as a liaison between business stakeholders and global tech teams, and drive incident management, audit readiness, and regulatory compliance. The role requires a decade of IT infrastructure experience, advanced Office skills, and a proven ability to present data and executive-ready materials to

Qualifications

• 10+ years of experience in IT infrastructure, IT operations, or service management.
• Strong understanding of enterprise IT infrastructure: servers, networks, storage, data centers, technology operations.
• Advanced proficiency with Microsoft Office Suite: Excel, Word, PowerPoint.
• Experience gathering, analyzing, and presenting data from multiple sources to support business decisions.
• Proven ability to create executive-ready presentations and reporting materials.
• Strong stakeholder management and coordination across technical and business teams.

Responsibilities

• Serve as the primary U.S. point of contact for IT infrastructure requests and operational coordination.
• Partner with global technology teams to prioritize initiatives and streamline communication.
• Support infrastructure-related projects and service delivery across server, network, storage, and data center environments.
• Coordinate U.S. service management activities with operational, risk, and compliance requirements.
• Assist in managing and resolving high-severity incidents through coordination and escalation.
• Deliver clear communications regarding incidents, changes, and operational impacts to audiences.
• Coordinate audit requests, documentation collection, evidence gathering, and responses across teams.
• Monitor service performance and drive operational improvements.
• Support governance, risk, and regulatory initiatives affecting technology operations.
• Develop executive reports, dashboards, and leadership presentations.

Skills

IT infrastructure

IT operations

Service management

Executive reporting

Stakeholder management

Microsoft Office

Tools

Excel

Word

PowerPoint

Job description

IT Infrastructure- Operations Lead

Location: Dallas, TX (Hybrid - 2 to 3 days onsite per week)

Duration: 8-Month Contract

Pay Rate: $70/hr W2

We are seeking an experienced US Operations Lead to support and coordinate IT infrastructure operations across the U.S. region. This role serves as a key liaison between business stakeholders and global technology teams, ensuring efficient delivery of infrastructure services, operational support, incident management, audit readiness, and regulatory compliance activities.

Key Responsibilities

• Serve as the primary U.S. point of contact for IT infrastructure requests and operational coordination.
• Partner with global technology teams to prioritize initiatives, streamline communication, and eliminate duplicate efforts.
• Support infrastructure-related projects and service delivery across server, network, storage, and data center environments.
• Coordinate U.S. service management activities to ensure alignment with operational, risk, and compliance requirements.
• Assist in managing and resolving high-severity incidents through effective coordination, escalation, and stakeholder communication.
• Deliver clear and timely communications regarding incidents, changes, and operational impacts to business and technical audiences.
• Coordinate audit requests, documentation collection, evidence gathering, and responses across multiple teams.
• Monitor service performance and help drive operational improvements.
• Support regulatory, governance, and risk-management initiatives impacting technology operations.
• Develop executive-level reports, dashboards, and PowerPoint presentations for leadership review.

Required Qualifications

• 10+ years of experience in IT infrastructure, IT operations, or service management.
• Strong understanding of enterprise IT infrastructure, including:
  • Servers
  • Networks
  • Storage
  • Data Centers
  • Technology Operations
• Advanced proficiency with Microsoft Office Suite:
  • Excel
  • Word
  • PowerPoint
• Experience gathering, analyzing, and presenting data from multiple sources to support business decisions.
• Proven ability to create executive-ready presentations and reporting materials.
• Strong stakeholder management and coordination experience across technical and business teams.

Preferred Qualifications

• Experience leading cross-functional remediation or operational improvement initiatives.
• Experience supporting audits, risk assessments, and regulatory compliance efforts.
• Background in banking, financial services, or other highly regulated environments.

Desired Skills

• Strong communication and relationship-building abilities.
• Comfortable managing competing priorities and tight deadlines.
• Excellent organizational and problem-solving skills.
• Ability to coordinate across multiple teams and functions in a fast-paced environment.
• Strong attention to detail and follow-through.

Estimated Min Rate: $65.00

Estimated Max Rate: $70.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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