US Immigration Program Lead — New Hires & Transfers

Amazon Inc.; Arlington (VA); On-site; USD 126,000 - 170,000; Full time

Benefits offered by this job

Health insurance

RSUs

Sign-on bonus

Parental leave

Job summary

Amazon is seeking a leader to own the end-to-end US immigration journey for new hires and internal transfers, shaping the process, SLAs, and escalation paths to deliver a scalable, compliant experience.

You will drive improvements in policy response, partner with Legal and Talent Acquisition, and build self-service resources to reduce defects and manual work across a large, high-volume program.

Qualifications

• Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field.
• 5+ years of HR, talent acquisition, management consulting, or project/program management experience
• Experience handling ambiguous or undefined challenges
• Experience working effectively across cross-functional teams
• Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
• Experience solving complex investigations or escalations
• Experience defining requirements and using data and metrics to draw business insights
• 5+ years of corporate US immigration experience in a high-volume environment, as an attorney, specialist, or case manager
• Direct US experience across H-1B, L-1, TN, O-1, F-1 OPT, E-3 / H-1B1, and employment based permanent residence
• Experience with case management systems and building self-service / documentation at scale
• Ability to translate regulatory developments into operational and customer-facing responses.

Responsibilities

• Own the end-to-end US immigration journey for new hire and internal transfer populations — the process map, hand-offs, SLAs, and journey-health metrics across the candidate/employee lifecycle.
• Drive out defects by developing mechanisms to keep them fixed — own systemic solutions for recurring escalations and build the decision frameworks that enable resolution of future escalations before they happen.
• Contribute to emergent policy and crisis response — flex your capacity to review and respond to emergent US immigration policy and crisis issues as they arise; collaborate with providers, internal stakeholders, and the business to design, implement, and communicate timely responses.
• Partner cross‑functionally with Legal, internal/outside legal providers, Talent Acquisition, HR Partners, Relocation, and business leaders to align on process, policy, and communications.
• Build and maintain scalable program documentation — playbooks, templates, FAQs, and self‑service resources — and drive continuous improvement using case data and customer feedback.

Skills

Ambiguity handling

Cross-functional collaboration

Program strategy

Investigations

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

Case management systems

Job description

Amazon is seeking a leader to own the end-to-end US immigration journey for new hires and internal transfers, shaping the process, SLAs, and escalation paths to deliver a scalable, compliant experience.

You will drive improvements in policy response, partner with Legal and Talent Acquisition, and build self-service resources to reduce defects and manual work across a large, high-volume program.