Immigration Experience Lead - New Hires and Transfers

Amazon Inc.; Seattle (WA); On-site; USD 126,000 - 170,000; Full time

Job summary

Amazon is seeking a Sr. Specialist to own the US immigration journey for new hires and internal transfers. You will shape the end-to-end experience, set SLAs, and drive scale across candidates, hires, and stakeholders.

You'll partner with Legal, Talent Acquisition, HR, and external providers to design proactive, compliant processes and rapid responses to policy changes. This role blends strategic leadership with hands-on process improvement.

Qualifications

• Bachelor's degree or equivalent in related field.
• 5+ years in HR, talent acquisition, management consulting, or program management.

Responsibilities

• Own the end-to-end US immigration journey for new hires and internal transfers, including SLAs and journey-health metrics across the candidate/employee lifecycle.
• Develop mechanisms to fix defects and model escalation resolution to prevent recurring issues.
• Contribute to emergent policy and crisis response on US immigration policy and crisis issues; collaborate with providers and stakeholders to design timely responses.
• Partner cross-functionally with Legal, Talent Acquisition, HR Partners, Relocation, and business leaders to align on process, policy, and communications.
• Build and maintain scalable program documentation—playbooks, templates, FAQs, and self-service resources—and drive continuous improvement using data and customer feedback.

Skills

Problem solving

Cross-functional work

Data analytics

Program strategy

Immigration knowledge

Education

Bachelor's degree or equivalent

Tools

Case management systems

Job description

Amazon is seeking a Sr. Specialist to own the US immigration journey for new hires and internal transfers. You will shape the end-to-end experience, set SLAs, and drive scale across candidates, hires, and stakeholders.

You'll partner with Legal, Talent Acquisition, HR, and external providers to design proactive, compliant processes and rapid responses to policy changes. This role blends strategic leadership with hands-on process improvement.