US gRDC System Operator

BetMakers Technology Group; Cherry Hill Township (NJ); On-site; USD 33,000 - 35,000; Full time

Job summary

BetMakers Technology Group is seeking a US usRDC System Operator in Cherry Hill, NJ to monitor tote computer operations and end-of-day reports, manage system input, and support wagering content. The role involves daily start/stop procedures, content loading, and troubleshooting for a range of racing platforms.

You will handle customer support, wager management, data transfers, and liaise with on-site technicians to ensure accurate data and timely payouts.

Qualifications

• High school diploma or equivalent required.
• Authorised to work in the United States.
• Background screening and drug test required.
• Ability to obtain gaming/racing licenses as required by regulators.

Responsibilities

• Input all information to the system and make manual adjustments to ensure proper operation.
• Perform daily system start/stop and session management.
• Manage content for wagering customers on Quantum system after loading daily content.
• Provide customer support for wagering content.
• Open and lock wagers by customer.
• Assist with page and data handling for on-course operations.

Skills

Data entry

Phone skills

Customer service

Technical writing

Troubleshooting

Linux

Shell scripting

Education

High school diploma or equivalent

Tools

SQL

Linux

Job description

The usRDC System Operator will be responsible for monitoring tote computer operations and normal day end reports as well as the monitoring of the hardware terminal events providing notifications to onsite technicians.

Day-to-day:

• Responsible for input of all information to the system, and for making any manual adjustments required insuring that the system operates properly;
• Perform daily system start and stop and session management;
• Manage content for all customers that are wagering customers on a particular Quantum system after loading the appropriate content daily;
• Customer support for wagering content;
• Responsible for opening up wagers and locking out wagers by customer;
• Responsible for manual merge procedures in the absence of the Totalisator Manager;
• Works indirectly with the Mutuels Supervisor to ensure receipt of necessary reports from Global Tote;
• Responsible for operating Video Information Console to enter on-going changes;
• Initiates and maintains inter track connectivity (ITSP links) for purposes of data and pool transfer; Monitors them subsequently for timely pool merging
• Loads horseracing race card information in multiple sites and mobile devices;
• Continually monitors site activity to ensure accuracy, identify error conditions;
• Updates site-specific data points;
• Troubleshoots customer and consumer-facing issues from phone, email or chat;
• Escalates to development team when necessary;
• Maintains logs of all issues and contacts;
• Monitors site usage and performance;
• Monitors terminal events and notifies on site technicians for resolution
• Performs quality control reviews of new production deployments.
• Works on the Slack platform with judges/stewards to close races as part of Remote Ontrack Operations.
• Manually assist with scratching runners and other relevant information now provided by on-course operators
• Enter finish results and calculate dividends and go official
• Confirm imports are connected and ready to transfer data
• Perform operational duties for the eBet, G1, G4 systems which include content management and other customer service functions

To be successful in the role:

• Strong phone, computer and data entry skills with demonstrated attention to detail
• Strong customer service skills and the ability to work with end users
• Technical writing and test scripting skills
• Demonstrated troubleshooting abilities
• Familiarity with Linux and shell scripting;
• Familiarity with SQL query writing, a plus;
• Familiarity with the Horseracing industry, a plus;
• Comply with applicable state, provincial and federal regulations;
• High school diploma or equivalent;
• Must be authorised to work in the United States; and
• Applicants will need to pass a thorough background screening and drug test.
• Must be capable of obtaining appropriate gaming and racing licenses as required by regulators.

BetMakers Technology Group is an inclusive employer, committed to providing a safe workforce environment and encouraging applications from candidates of all backgrounds. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the world we work with and live in.

BetMakers Technology Group Ltd (ASX: BET) is the leading software development company for sports and racing solutions with a global footprint. With an ambitious vision and offices across the globe, BetMakers Technology Group is a technology and data partner for some of the world's most recognised and respected bookmakers and rights holders. We design and develop leading edge odds comparisons and intelligent betting platforms, as well as analytics and trading solutions. As industry leaders, with our customers at front of mind, we pride ourselves on our passionate and innovative culture. If you're ready to take your career to new heights

The pay range for this role is:

23.75 - 25.25 USD per hour (Cherry Hill, NJ)