US gRDC System Operator

Global Tote Lankan; Cherry Hill Township (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

BetMakers Technology Group in the United States is seeking a System Operator to monitor tote computer operations, run end-of-day reports, and oversee hardware terminal events with notifications to onsite technicians.

The role involves daily system management, loading race card data, handling wagering content, troubleshooting issues, and coordinating with on-site and remote teams to ensure accurate race results and dividend calculations.

Qualifications

• Strong phone, computer and data entry skills with demonstrated attention to detail.
• Strong customer service skills and the ability to work with end users.
• Technical writing and test scripting skills.
• Demonstrated troubleshooting abilities.
• Familiarity with Linux and shell scripting.
• Familiarity with SQL query writing, a plus.
• Familiarity with the Horseracing industry, a plus.
• Comply with applicable state, provincial and federal regulations.
• High school diploma or equivalent.
• Must be authorised to work in the United States; and
• Applicants will need to pass a thorough background screening and drug test.
• Must be capable of obtaining appropriate gaming and racing licenses as required by regulators.

Responsibilities

• Input information to the system and make any manual adjustments required ensuring the system operates properly.
• Perform daily system start and stop and session management.
• Manage content for all customers wagering on a Quantum system after loading content daily.
• Provide customer support for wagering content.
• Open up wagers and lock out wagers by customer.
• Assist in manual merge procedures in the absence of the Totalisator Manager.
• Coordinate with Mutuels Supervisor to ensure reports from Global Tote are received.
• Operate Video Information Console to enter on-going changes.
• Initiate and maintain inter track connectivity (ITSP links) for data and pool transfer; monitor for timely pool merging.
• Load horseracing race card information across sites and mobile devices.
• Continuously monitor site activity for accuracy and error conditions.
• Update site-specific data points.
• Troubleshoot customer and consumer-facing issues via phone, email or chat; escalate as needed.
• Maintain logs of issues and contacts.
• Monitor site usage and performance; notify on-site technicians for resolution.
• Perform quality control reviews of new production deployments.
• Work with Slack to close races as part of Remote Ontrack Operations.
• Assist with scratching runners and on-course information.
• Enter finish results and calculate dividends and go official.
• Confirm imports are connected and ready to transfer data.
• Perform operational duties for eBet, G1, G4 systems including content management and customer service.

Skills

Phone skills

Data entry

Customer service

Technical writing

Troubleshooting

Linux

Shell scripting

SQL knowledge

Horseracing knowledge

High school diploma

Work authorization

Background check

Gaming licenses

Education

High school diploma

Job description

About the Role:

The usRDC System Operator will be responsible for monitoring tote computer operations and normal day end reports as well as the monitoring of the hardware terminal events providing notifications to onsite technicians.

Day-to-day:

• Responsible for input of all information to the system, and for making any manual adjustments required insuring that the system operates properly;
• Perform daily system start and stop and session management;
• Manage content for all customers that are wagering customers on a particular Quantum system after loading the appropriate content daily;
• Customer support for wagering content;
• Responsible for opening up wagers and locking out wagers by customer;
• Responsible for manual merge procedures in the absence of the Totalisator Manager;
• Works indirectly with the Mutuels Supervisor to ensure receipt of necessary reports from Global Tote;
• Responsible for operating Video Information Console to enter on-going changes;
• Initiates and maintains inter track connectivity (ITSP links) for purposes of data and pool transfer; Monitors them subsequently for timely pool merging
• Loads horseracing race card information in multiple sites and mobile devices;
• Continually monitors site activity to ensure accuracy, identify error conditions;
• Updates site-specific data points;
• Troubleshoots customer and consumer-facing issues from phone, email or chat;
• Escalates to development team when necessary;
• Maintains logs of all issues and contacts;
• Monitors site usage and performance;
• Monitors terminal events and notifies on site technicians for resolution
• Performs quality control reviews of new production deployments.
• Works on the Slack platform with judges/stewards to close races as part of Remote Ontrack Operations.
• Manually assist with scratching runners and other relevant information now provided by on-course operators
• Enter finish results and calculate dividends and go official
• Confirm imports are connected and ready to transfer data
• Perform operational duties for the eBet, G1, G4 systems which include content management and other customer service functions

To be successful in the role:

• Strong phone, computer and data entry skills with demonstrated attention to detail
• Strong customer service skills and the ability to work with end users
• Technical writing and test scripting skills
• Demonstrated troubleshooting abilities
• Familiarity with Linux and shell scripting;
• Familiarity with SQL query writing, a plus;
• Familiarity with the Horseracing industry, a plus;
• Comply with applicable state, provincial and federal regulations;
• High school diploma or equivalent;
• Must be authorised to work in the United States; and
• Applicants will need to pass a thorough background screening and drug test.
• Must be capable of obtaining appropriate gaming and racing licenses as required by regulators.

To learn more about who we are and the work we do, please visit: www.betmakers.com

BetMakers Technology Group is an inclusive employer, committed to providing a safe workforce environment and encouraging applications from candidates of all backgrounds. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the world we work with and live in.